Field Care Supervisor

6 months ago

London, United Kingdom Caremark Ltd Full time

Hours:

42

Caremark Lambeth is a professional homecare provider supporting individuals in Lambeth and surrounding areas.

We offer our customers a high-quality level of care and support in the comfort of their own homes and with our dedicated team supporting vulnerable adults and people with learning disability:

Principal responsibilities

To carry out Individual Needs Assessments for new and potential customers. To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management. To carry out introductory visits every time a Care & Support Worker visits a customer for the first time. To ensure all customer visits are always covered. To be on-call in case of emergency on rotation with other FCS and Manager. To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements. To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday. To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call. To facilitate the practical induction of all new Care & Support Workers. To provide and facilitate in-field training as and when appropriate. To identify any additional training needs of Care & Support Workers and report accordingly. To conduct customer reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible. To urgently report any changes in a Care & Support Worker’s or customer’s schedule to the Care Coordinator. To monitor, supervise and mentor all Care & Support Workers in the field. To provide support to all Care & Support Workers in the field. To monitor all customers for service and Care & Support Worker satisfaction. To ensure accuracy and completeness of all documentation held in customer’s homes. To encourage and identify opportunities for Care & Support Workers continuing professional development. To ensure that all written reports and administration is up to date. To maintain close liaison with both the Care Manager and Care Coordinator. Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area. Support and manage a team of Care Assistants To be on-call in case of emergency To maintain close liaison with both the Care Manager and Care Coordinator Act as a link between the customer and the office Oversee care quality control Monitor and supervise care service

You will be responsible for implementing field based quality control systems and providing support to all Care Assistants within a defined area.

What we look for

Self-motivated, well-organised & reliable Caring and sensitive Flexible Committed to maintaining our high standards of care Good communicator

Additional Information:

Candidate required to:

Have a minimum 1-2 Year experience as a Field Care Supervisor. Driver compulsory. Will be employed as a Field Care Supervisor for Caremark Lambeth and the surrounding areas, and your duties will largely be to work closely with the Care Manager. Be responsible for implementing field-based quality control systems and providing support to all Care Assistants within a defined area. Must be willing to work two weekends per month that includes Saturday and Sunday. Field Care Supervisors will spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete necessary administration duties.

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