System Support

6 months ago

Seascale, United Kingdom Civil Nuclear Constabulary Full time

Salary up to £38, 207 (dependent on experience) plus a £2,000 South East allowance for candidates based at Culham, and a generous benefits package
Location: Culham, Oxfordshire or Whitehaven, Cumbria (hybrid working)
Permanent, Full-Time (37.5 hours per week)

Some of the responsibilities of this role include:

Responsibility for ensuring stability, continuity, and availability of all core applications, providing a rapid response to incidents and escalated user queries Proactively identifying opportunities to better support business processes, working with management and end-users to support new and existing applications and reports Work across a variety of applications and projects including set-up, maintenance, and ensuring the delivery of a high-quality service Support and participate in problem and knowledge management processes – create and maintain knowledge articles in conjunction with our Managed Service Provider and working instructions Support operational activities through effective incident and data resolution, minimising disruption to the end-user Configure and manage the system(s) in line with the documented change control process and access permissions to ensure the requirements of the organisation are met, whilst having due regard for the system and modular interdependencies and interfaces together with local user and national data security (access) requirements Provide second/third line specialist incident and data resolution to support the progression of BPSS activities, recording and managing all activities relating to the progression of requests and incidents using the service management tools User Acceptance Testing for quarterly patches, and system improvements

A more detailed copy of the role responsibilities can be found on the job description, attached to the application form.

To be successful in the role you will need to display the following experience and skills: 

Experience of Business Systems or Business Applications, preferably in Oracle Fusion, HCM and related modules  Hold, or be willing to gain within 12 months, the ITIL Foundation Certification Have a pragmatic attitude to problem solving An ability to comprehend technical issues Have a high degree of accuracy and attention to detail Have highly developed interpersonal skills to work as a team member and customer liaison Have a methodical and organised approach Strong communication skills, which can be adapted to suit all audiences

If you are interested in applying and would like to view the full JD, please follow the below link. The JD is attached at the end of the form: 

Please download and complete this application, with your line manager endorsement. Once completed, attach this alongside your application within Oracle Fusion.

To view a copy of the role profile, please click here -​ ​​​

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