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Senior Health Coach
1 month ago
Job summary
Our Senior Health Coach - Diabetes Education will be required to undertake other duties commensurate with the grade as will provide the people of Torbay and South Devon with opportunities to resolve the challenges they face, by supporting them to make lifestyle changes which will improve their health and social care outcomes.
They will plan, design, deliver and evaluate group education programmes for people looking to make improvements to their health with a focus on type 2 diabetes. Delivering groups face to face and virtually over Microsoft Teams and supportingclients over the phone and digitally. Programmes are delivered to target populations where there may be communication difficulties or challenges to accepting the need for change those with learning disability, with mental health issues, substance misusers, and those with long-term health conditions.
Main duties of the job
o Deliver evidence-based behaviour change interventions that are both appropriate to the level of need of the service user and outcome-focusedo Motivating, Inspiring, and supporting behaviour change in diverse and often complex groups of service userso Complete learning needs assessments and support people to engage with education programmeso Provide high-quality healthy lifestyles education and training programmes across South Devon with a focus on type 2 diabetes both in person and virtuallyo Support patients attending the group education programmes, ensuring they get maximum benefit from attending, to follow up non-attenders and maximise retention of the programmeo Participate in the planning and promotion of the type 2 diabetes education programme
About us
Why Work With Us
Post based within Torbay and South Devon NHS Foundation Trust's (TSDFT) Lifestyles Team, working within the South Devon ICB boundary. The South Devon ICB locality has a population of approximately 375,000.
The Torbay Healthy Lifestyles team is part of the Public Health Provider element of the Communities and Families Care Group and provides health improvement services, including:
Weight management Self-management education programme for type 2 diabetes Postural Stability, Strength, and Balance Exercise Programme Treating tobacco dependence Job description
Job responsibilities
Communication and working relationships
Excellent verbal and written communication skills are required to develop and maintain good working relationships with a wide variety of people, both professional and lay, including:
o Primary Care
o Other Trust staff/Allied Health Professionals
o Torbay Council
o Other private and public organisations
o Media
o Self-help groups
o Patients, Relatives and Carers
Communicate effectively with others of different backgrounds, ethnicities, and levels of understanding, identifying barriers to communication and accessing appropriate support and making reasonable adjustments, occasional barriers to communication may include working with clients with learning disability, those for whom English is not their first language, or those who choose not to engage.
Use MECC and Motivational Interviewing techniques to engage with service users, supporting people to identify and implement healthy behaviours; create new thinking, and motivations to act differently, through the relationship and conversation between the health coach and the service users for the purpose of:
o Helping individuals to recognise the benefits of behaviour change in their lives, and to prioritise their health and wellbeing
o Helping service users gain insight into their health and behaviours and enable them to translate these into new goals and actions
o Using active listening and reflection skills as opposed to instructing or advising people what they should be doing
o Creating positive emotions to build motivation and confidence
o Providing timely and personalised support, education, and information to support decision-making and behaviour change where there may be communication difficulties
o Provide health promotion advice to patients and their carers to enable improved long-term health outcomes for service users
Analytical and judgement
Assess the needs of clients by using the learning needs assessment. Identify the most appropriate service option for the client and support them to access services as required. Assessments and contact with the client will be through a variety of methods, including (but not limited to) 1-2-1, group, online, and telephone support
Planning and organisation
Plan and coordinate the services provided to clients on the caseload and identify the most appropriate service options for the client and any reasonable adjustments needed. This could be through providing group or individual support or it could be through directing the client to other services such as weight management groups, stop smoking services, drug and alcohol services and mental health services
Regularly follow up those who do not attend for planned support
Using excellent organisational skills to plan the delivery of training and events
Responsibility for patients and client care
All clients will have a record created on the client management system and the postholder will manage a caseload of clients who are needing to access one to one telephone support for type 2 diabetes education
Enable individuals to change their behaviour to improve their health
o Help individuals identify how their lifestyle might affect their health and wellbeing and support them to make informed choices about their lifestyle
o Help individuals, who are motivated, to develop a personal action plan
o Support individuals in achieving their planned actions
o Support individuals in maintaining their behaviour change
o Help individuals to access and use local services
The post holder will ensure that their clients are receiving the appropriate care to meet their needs (this would include signposting and referring on to additional services as required)
Clients are monitored throughout their journey through the service to the point of discharge
At all times treat patients, visitors and colleagues with dignity and respect, exercising discretion and maintaining confidentiality
Ensure that no action or omission on your part is detrimental to the condition, safety, well-being, and interest of service users
Policy and service responsibility
The post holder will keep up to date with any policies, documents or guidance that have implications for a change to the service; either within their own practice or that of others within the healthy lifestyles service
Adhere to any relevant Trust policies health and safety, equal opportunities, confidentiality
To contribute to the monitoring and evaluation of the service, including the completion of the minimum data set requirement. This will include following up those who do not attend for planned support
Ensure all service users fill in patient feedback, which the team will use as part of evaluating/developing the service
Responsibility for finance, equipment, and other resources
The post holder will observe personal duty of care in relation to equipment and resources in the course of work
Responsibility for supervision, leadership, and management
No line management responsibility
Lead facilitator for group education sessions of up to 30 people providing advice and behaviour change support.
Deputise for the health improvement practitioner in relation to managing group education delivery, cancellations, staffing changes and incident reporting.
Information technology and administrative duties
Ensure that all data is protected in line with the General Data Protection Regulations (GDPR) and Caldicott guidelines
Maintain a client caseload on the client management system and be able to interrogate the client data to monitor own workload, keeping accurate and clear records of all client contact
Support onboarding processes for referrals
Deliver type 2 diabetes education training over Microsoft Teams and support clients in accessing digital resources
Following courses to support in updating the client management system and notifying primary care of the outcome of referrals
Responsibility for research and development
Keep up to date with new and relevant research relating to behaviour change and regularly review the support and advice offered to people who want to make lifestyles changes.
Keep up to date with NICE guidance around type 2 diabetes management and any relevant supportive training or research such as Diabetes UK training modules for health care professionals
Responsibility and accountability
Work on own initiative to manage caseload alongside programme delivery.
Using the philosophy of Making Every Contact Count (MECC), strengths based and person-centred care, provide coordination, support, and delivery of the type 2 diabetes education programmes, and contribute to the assessment process as required.
Due to the nature of the work, issues may arise that are inappropriate for the health coach to deal with. The adviser will be expected to recognise this and signpost to other support mechanisms as appropriate. Peer support will be provided amongst the team to manage complex clients (such as safeguarding supervision and peer support networks)
Person Specification
Qualifications
Essential
Knowledge of health and wellbeing issues and services, acquired through training and experience to NVQ3 level or equivalent RSPH Understanding Health, Health Coaching or Social Prescribing qualification or equivalent post qualification health promotion experience
Knowledge
Essential
Proven experience of planning, coordinating, and delivering a health improvement programme; including excellent presentation skills Substantial proven experience, ability, and training to assess and work through motivational issues with service users Excellent interpersonal skills and ability to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing Understanding of the behaviours that impact upon poor health outcomes Substantial proven ability to communicate clearly and concisely with members of the public, community groups and other colleagues Experience of presenting information to small-medium sized groups (up to 30 people)
Desirable
Experience of developing resources to support key health messages and initiatives Partnership working experience
Skills
Essential
Well organised and ability to manage own time and workload Substantial proven experience of working with clients on a behaviour change programme Computer literate, experience of using Microsoft Office software including skills in data collection and reporting
Desirable
Experience of health and support services/networks in Torbay Experience of completing risk assessments Experience of using clinical systems Understanding of audit and evaluation Knowledge of principles of health promotion and issues of health inequality