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Service Support Manager

4 months ago

Rotherham, United Kingdom The Rotherham NHS Foundation Trust Full time

Job summary

FTC until 01/04/2025

An exciting opportunity has arisen to join a new Communitydivision within The Rotherham NHS Foundation Trust. The Trust is an acute andcommunity provider. Our division was established as of the 1st April 2021bringing together Nursing, Therapy, Medical and Support staff to deliverintegrated, holistic care working across the Rotherham community, and morerecently additional services including Imaging have joined the division . Thedivision delivers the majority of Patient care in community settings, either incitizens own homes, care homes or community hubs.

The division is a cohesive place to work and employs over650 Medical, Nursing, Allied Health professional and support staff across 21different community sites. It covers diverse community Adult Nursing servicesincluding Planned and Unplanned District Nursing, Integrated Rapid Response,Specialist Nursing teams such as Respiratory, Diabetes, Continence, TB,Cardiac, Primary ear care and Audiology.

This role will provide operational management, advice andsupport to the division, for a 12 month period, to enable the delivery ofperformance and business objectives. The role will work alongside ServiceManager Leads and Clinical Leads.

Main duties of the job

Provide leadership support to the Services supporting the clinicalservice Leads and working with colleagues in the BI systems team to overseenational and local reporting and assist the clinical service managers to makechanges to support the achievement of targets. Ensure systems in place are robust to enable accurate and timely reporting tomonitor performance, this will involve understanding data collection from avariety of different sources and reconciliation of reports with central returnsto ensure accuracy and consistency. Regularly monitoring and performance management of key targets and establishingmechanisms for collating and monitoring progress against the achievement offuture targets. Undertake capacity-planning using appropriate capacity and demand tools toenable further understanding of workforce capabilities. Provide leadership to the community admin teams to ensure effective adminsupport to clinical teams which enables the efficient running of services andto act on your own initiative to provide management support as part of thewider leadership team, deputising for the relevant Service Manager whennecessary. Work with the Service Manager and Clinical Leads within the Directorate toprovide operational management support to the specialities including linemanagement of relevant admin and clerical staff.

About us

The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham.

As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall.

But dont justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making.

All of our5,100 colleagues are key to our improvement journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence.

Job description

Job responsibilities

Please see attached job description and person specification for full details of the role and responsibilities.

Person Specification

Qualifications

Essential

Graduate level qualification or equivalent NHS experience.

Desirable

Management or Leadership award

Experience

Essential

Demonstrate management and leadership experience within the NHS. Experience in operational management within a complex health or social care environment Demonstrable experience of NHS administrative process. Track record of undertaking and successfully completing change management.

Desirable

Demand and capacity planning experience. Financial management Business planning. Complex change. 18 weeks RTT management Project Management experience Quality improvement experience

Knowledge

Essential

Understanding of Health care and Social Care management environment and roles and responsibilities within it. Performance management methodology. Ability to assimilate & co-ordinate various agendas prioritising appropriately. Knowledge and awareness of: National and local access targets Clinical Governance Sound understanding of management processes and procedures. Service Improvement methodologies Understanding and working knowledge of an electronic patient record system (EPR).

Desirable

Waiting list and outpatient management EPR NHS eligibility Records Management: NHS Code of Practice for Health and Social Care 2016 and the Data Protection Act 2018