Client Support Worker

3 weeks ago

Rotherham, United Kingdom Action Housing & Support Full time

Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.

**Job Purpose**:

- To participate in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session
- To provide accurate, concise and clear documentation that is easily understood by clients and to complete the required fields and case notes on the case management system
- Managing and updating Client Support Modules
- As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing
- The post holder will have, and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move-on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move-on there will be a willingness to assist with transporting client’s belongings where this is practical and appropriate.
- To assess referrals and manage waiting lists
- Completing weekly data returns as required
- The post holder will find practical and creative ways of delivering support in accordance with the ambitions of the client engagement programmes and contractual obligations, aligning positive activities and long-term benefits with the traditional methods of 1-2-1 support. They will work closely with other Action staff as appropriate. Client Support Workers will demonstrate initiative and work to manage daily client support issues at an appropriate level
- Take responsibility for ensuring that assessments of clients, support planning, reviews and exits of their own clients are carried out in a timely fashion, and all paperwork completed accurately and fully, being stored correctly. Initiative is expected to be employed in all elements of client support, and to be carried out in accordance with company procedures. Housing move-on is the main key outcome for this service and client support workers should have housing management experience
- Work in partnership with Tenancy & Property Services or the relevant landlord to minimise empty bed spaces (if applicable), maximise rental income and support tenancy management and eviction procedures. The CSW and will help with the prevention of property damage and cost incurred by identifying and reporting necessary tenancy issues, thus contributing towards achieving the financial organisational targets and an awareness of tenancy responsibilities.
- To challenge negativity, inactivity and flawed thinking in a constructive manner
- To report safeguarding and significant risk issues to the Service Manager / Lead Support Worker

**Person Specification**

**Essential**:

- Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors
- At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services
- Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people
- Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client
- An understanding of the social, emotional and vulnerability of the service users supported by this team
- Understanding of the importance of confidentiality, risk management, safeguarding and GDPR
- Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent)
- Computer skills including all Microsoft packages
- Integrity, professionalism and a good understanding of the importance of professional boundaries
- Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload
- Ability to deliver group work
- The ability to be flexible and cooperative as part of a team
- Ability to work with a wide range of people effectively
- Ability to adapt and learn to new IT systems
- Ability to show empathy
- Excellent time management skills and the ability to work and efficiently to juggle multiple priorities
- Confident and self-motivated
- Commitment to working within Action’s core Vision, Values and Mission
- Resilience and the ability to work in a pressurised environment whilst remaining calm and professional

**Desirable**:

- Willingness to

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