Call Centre Handler

6 days ago


Wolverhampton, United Kingdom Optime Group Full time

Optime Group in partnership with a prestigious client located in Oxley are looking to add to its growing team and recruit a Call Handler serving one of the Avanti sites.

What’s on offer:

  • Rate of Pay: £13.00per hour (plus Holiday and Pension)
  • Hours: 30 hours per week - working 4 to 5 days per week.
  • The potenial for your weekly hours to increase to 37.5 hours.
  • Weekly Pay.
  • Free Parking.
  • Temp to Perm (performance based).

Role Description:

  • Customer Engagement: Act as the first point of contact for customers.
  • Handle all inbound and outbound calls for the site.
  • Handle inquiries, requests, and concerns in a professional and timely manner.
  • Build and maintain strong customer relationships through effective communication.
  • Coordinate the processing and distribution of goods within the warehouse and train stations.
  • Monitor goods movements and update customers on the status of their shipments.
  • Ensure compliance with all relevant regulations and safety protocols.
  • Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
  • Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
  • Customer Feedback: Collect and analyse customer feedback to identify areas for improvement.
  • Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
  • Participate in team meetings and training sessions.

Key Skills:

  • Confidence in answering inbound and outbound calls.
  • Previous experience in customer service or a related field.
  • Forward thinker and planner.
  • Excellent communication skills to communicate at all levels.
  • Strong team player.
  • Well organised, self-starter and able to work on their own initiative.
  • Uphold and promote a professional image at all times.
  • Flexible approach.
  • Good IT literacy with a sound knowledge of Microsoft Packages including Word, PowerPoint, Outlook, Excel, ID Portal.

Requirements:

  • Passport or Birth Certificate
  • UK Settled Status (If applicable)
  • Proof of National Insurance
  • Proof of (current) Address
  • 5 Year Address History
  • 5 Year Work Reference History
  • Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.

Benefits:

  • Opportunity of fulltime employment (performance related)
  • Free parking
  • Immediate interviews and start date is avaliable


  • Call Handler

    1 month ago


    Wolverhampton, United Kingdom TEAM Full time

    An established organisation with 17 years in the industry is looking for a Call Handler to join the team in Wolverhampton. Along with a salary of £24,440 per annum (after probation), you will receive a range of benefits including 36 days holiday (including Bank Holidays), a pension scheme, progression opportunities, free parking, a paid 30-minute lunch...

  • Call Centre Staff

    3 months ago


    Wolverhampton, United Kingdom Extra Recruitment Limited Full time

    Extra Recruitment are currently recruiting for Call Centre staff for our clients based in Wolverhampton. This position will involve working every other weekend, when that's the case you will have days off in the week when working the weekend Call Centre staff responsibilities: Answering calls from customers with queries about their deliveries. Answering...

  • Call Centre Manager

    2 months ago


    Wolverhampton, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Call Centre Manager Salary: £27,500 to £30,000 Location: Wolverhampton Bell Cornwall Recruitment are pleased to be hiring a Call Centre Manager for a fantastic business in Wolverhampton. The company is projected to see a substantial amount of growth and this role would be ideal for someone who is looking to grow and develop with a...

  • Call Centre Manager

    2 months ago


    Wolverhampton, United Kingdom Bell Cornwall Recruitment Full time

    Job Title: Call Centre ManagerSalary: £27,500 to £30,000Location: WolverhamptonBell Cornwall Recruitment are pleased to be hiring a Call Centre Manager for a fantastic business in Wolverhampton. The company is projected to see a substantial amount of growth and this role would be ideal for someone who is looking to grow and develop with a company.The...

  • Call Handler

    3 months ago


    Wolverhampton, United Kingdom Syrus Waste Management Full time

    **Overview**: We are seeking a proactive and dynamic individual to join our team as a Call Handler & Operations Assistant. This role involves a variety of tasks aimed at ensuring the smooth operation of our business, particularly in the areas of customer service, logistics, and administrative support. **Responsibilities**: - Handling Calls: Act as the...

  • Sales Adviser

    4 months ago


    Wolverhampton, United Kingdom Cream Financial Solutions Full time

    Do you have what it takes to build a successful career in sales? Ask yourself what you would do if you earned £50K in the next 18 months. If you are already thinking about where you would live, what car you might drive, where you would go on holiday, or what a difference you could make to your family and friends, then you have the vision we’re looking...

  • Call Centre Operative

    4 months ago


    Wolverhampton, United Kingdom The Best Connection Employment Group Full time

    The Best Connection is recruiting for Full time experienced Call Centre Operatives for our Wolverhampton based client. **Working Hours** Please be aware, a degree of flexibility is required in regard to hours as this role does involve working 5 out of 7 days per week which will in Include some weekends. Earliest start time is 06:00AM and latest finish...


  • Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide efficient and confidential support by delivering a comprehensive, high quality and accurate call handling service. To act as first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude Ensure that all enquiries and referrals are completed and...


  • Wolverhampton, United Kingdom SF Group Full time

    **Ref code**: NYC99095094 Customer Service & Call Centre £ 11 per hour Wolverhampton, West Midlands, England Temporary / Interim Office Based THE CITY OF WOLVERHAMPTON COUNCIL WV1 Temp ongoing £11.59 **Job title**: Customer Services Assistant, hybrid working 2 days in office after 5 weeks training, 3 days at home, equipment provided. **Directorate**:...

  • Complaint Handler

    2 weeks ago


    Wolverhampton, United Kingdom Huntswood Full time

    Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business...

  • Complaint Handler

    2 weeks ago


    Wolverhampton, United Kingdom Huntswood Full time

    Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business...

  • Complaint Handler

    2 weeks ago


    Wolverhampton, United Kingdom Huntswood CTC Limited Full time

    Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business...

  • Complaint Handler

    2 weeks ago


    Wolverhampton, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business...


  • Wolverhampton, United Kingdom PAB Languages Centre Full time

    Do you speak any of the following languages? Romanian; Polish; Kurdish; Lithuanian; Urdu; Arabic; Italian; Gujarati; Latvian; Albanian; Bengali; Cantonese; Czech; Dari; Farsi; French; Gujarati; Hindi; Italian; Latvian; Mandarin; Mirpuri; Pashto; Patwari; Portuguese; Russian; Slovak; Somali; Tigrinya or Turkish? Are you looking for extra income in a...


  • Wolverhampton, United Kingdom Huntswood Full time

    Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking...


  • Wolverhampton, United Kingdom Huntswood Remote Work Freelance Full time

    Huntswood is looking for Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Complaint Handlers you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking...

  • Call Operator

    4 months ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    To provide efficient and confidential support by delivering a comprehensive, high quality and accurate calls coordination service. To act as first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude Ensure that all enquiries and referrals are completed and...

  • Call Center Agent

    4 months ago


    Wolverhampton, United Kingdom Four Squared Recruitment Full time

    This company are currently recruiting a temporary Customer Service assistant on a temp-perm basis. This will be a role based at their office in Wolverhampton with the opportunity of hybrid working. **Key Details**: - **Location**: Wolverhampton area - **Schedule**: Monday to Friday - **Hybrid Work**: After completion of the training period - **Contract**:...

  • Call Operator

    4 months ago


    Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

    We are looking to recruit a Call Operator to work within our Call Handling Centre based at the Science Park who will receive and respond to incoming calls from hospitals, GP’s, health professionals and patients. You will be expected to promote a professional attitude offering an efficient and confidential service and will be liaising with a wide range of...


  • Wolverhampton, Wolverhampton, United Kingdom Optime Group Full time

    Job Title: Call Centre HandlerOptime Group, in partnership with a prestigious client, is seeking a skilled Call Centre Handler to join their team at the Avanti site in Oxley. This is an exciting opportunity to work in a dynamic environment and contribute to the success of the company.Key Responsibilities:Act as the first point of contact for customers,...