Patient Services Assistant

2 weeks ago

Birmingham, United Kingdom Modality LLP Full time

Job summary

About Us

Modality LLP is alarge-scale healthcare provider of NHS and Private Outpatient Services,dedicated to delivering high-quality healthcare to our valued patients. Wepride ourselves on a patient-centric approach, combing cutting-edge technologywith compassionate care to ensure the best possible outcomes. As we continue to grow, we are seekingtalented and motivated Patient Services Assistants to join our dynamic team.

As an employee withus you can benefit from

Enrolmentto the NHS pension scheme

Annualleave minimum 27 days, plus 8 days bank holiday pro rata

Employeediscounts and benefits scheme

Employeeassistance programme (EAP)

Educationand career pathways

EnhancedFamily friendly policies

Flexibleworking

Wellbeingsupport and initiative

If you are interested in joining usplease read on

Main duties of the job

The role is an all-rounded, patient facing and back- officeadministration role; we are seeking individuals to join our team who arecaring, compassionate and confident, who demonstrate effective communication,excellent customer service skills, IT skills, and the ability to supportpatients with general enquiries and signpost them to the most appropriate teammember or service. The postholder willbe a key member of the practice team, responsible for completing a variety oftasks including dealing with patient requests appointment booking, generalenquiries in person and over the telephone, as well as performing a number ofadministrative duties.

About us

Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK.

Our service offer and expertise include:

Over 15 years of experience of delivering community outpatient services Contracts with ICBs and hospital providers A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals Delivery of over 120,000 patient consultations per year Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week Job description

Job responsibilities

Please refer to thesupporting documents section to retrieve the JD detailing the coreresponsibilities of this role.

You will love thisjob if you have a passion for helping and interacting with patients to provideand process information in response to enquiries. You will also be able toenhance your computer skills by using MS Word, Outlook, Excel and otherrelevant software packages.

If you feel this isthe ideal career and looking for a daily challenge, we welcome an applicationfor you to join our growing team of likeminded people.

The Modality LLP reserves the rightto close this vacancy at any time during the advertising period.

Pre-employment

Vaccinations

As part of recruitment to the Modality LLP, we will bechecking the vaccination status of all new starters so that we can manageindividual and environmental risks. We will offer support to those who may beundecided about vaccinations. Some vaccinations for certain roles aremandatory, and you will be asked to provide evidence of this where there is amandatory requirement.

Right to work checks

All applicants invited for interview will need to prove theirright to work in the UK at the interview stage

References

References must be secured prior to beginning employment, onemust be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

Essential

Customer service orientation Excellent listening, communication and interpersonal skills Problem-analysis and problem-solving Administrative and organisational skills Ability to follow policies, practices and protocols. Stress tolerance Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed. Computer-literate and adaptable in using different software

Personal Qualities

Essential

Confident and welcoming demeanour Professional approach to work Good telephone manner Strong team player Smart appearance Exercises tact and discretion at all times Demonstrates initiative to handle any unforeseen events during a shift Demonstrates flexibility towards new working practices and towards working hours

Knowledge

Essential

Customer service principles and practices Basic medical terminology Reception protocols Basic telephone call management, including taking and transferring calls NHS systems MS Word, Outlook, Excel and other relevant software packages Knowledge of / experience from within NHS/General Practice Previous call-handling experience

  • Service Coordinator

    1 month ago

    Birmingham, United Kingdom Optimum Patient Care Global Full time

    Does supporting world class research and improving lives of patients excite you? Our dynamic and internationally recognised research company Optimum Patient Care (OPC) is looking for a highly motivated **Service Coordinator** to join our Delivery Team. We offer remote working with occasional visits to the West Midland office is also available. Full training...

  • Clinical Trial Coordinator

    4 weeks ago

    Birmingham, United Kingdom Optimum Patient Care Full time

    Job description **Support world class research and improve the lives of patients as a Clinical Trials Coordinator at Optimum Patient Care (OPC).** This part time, field-based role will involve working independently to coordinate and schedule patient attendance at clinics, facilitate clinic days and oversee the completion of clinic administration. As a...

  • Database Administrator

    4 weeks ago

    Birmingham, United Kingdom Optimum Patient Care Full time

    Does supporting world-class research and improving lives of patients excite you? Optimum Patient Care (OPC) is looking for a highly motivated and proficient Database Administrator. You will be part of our Database Team, providing administration and support to an ever-growing estate of Databases, one of which is our OPC Research Database containing over 17...

  • Patient Administration Services Clerk

    4 weeks ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    The Patient Administration Services Team based at the Birmingham Childrens Hospital in Birmingham has an opportunity for a part-time Patient Administration Services Clerk. **The post will predominantly be based in the Emergency Department reception area.** **35 HOURS PER FORTNIGHT:Post based on a two week shift pattern working 17:00 22:00** **Week 1:...

  • Health Care Assistant

    4 weeks ago

    Birmingham, United Kingdom Total Staff Services Full time

    Total Staff Services are currently recruiting Healthcare Assistants alongside our Sister company Richmond Nursing. This role will be based within a private Rehabilitation Centre in Birmingham. Services within the centre are for patients who are recovering from an illness, surgery or injury. This could be for numerous reasons following surgeries such as...

  • Patient Care Coordinator

    1 month ago

    Birmingham, United Kingdom Reed Business Support Full time

    An unmissable opportunity has arisen for a Patient Care Coordinator to join my client on a permanent basis. My client is a reputable private healthcare business with offices in Edgbaston near to Birmingham City Centre. They are looking for a customer focused professional to join their friendly and welcoming team. This role is a mix of coordination and...

  • Administration Assistant

    1 month ago

    Birmingham, United Kingdom South Doc Services Full time

    We are looking to recruit an experienced, flexible Administration Assistant to join our busy team based at South Doc Services, West Heath Medical Centre, 194-196 West Heath Road, Birmingham, B31 3HB. This is a full-time role from Monday - Friday 9am to 5 pm. **PREVIOUS APPLICANTS NEED NOT APPLY.** **Main duties of the job** Job summary The post holder...

  • Administration Assistant

    1 month ago

    Birmingham, United Kingdom South Doc Services Full time

    We are looking to recruit an experienced, flexible Administration Assistant to join our busy team based at South Doc Services, West Heath Medical Centre, 194-196 West Heath Road, Birmingham, B31 3HB. This is a full-time role from Monday - Friday 9am to 5 pm. **PREVIOUS APPLICANTS NEED NOT APPLY.** **Main duties of the job** Job summary The post holder...

  • Patient Admin Services Senior Booking Clerk

    1 month ago

    Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    To provide comprehensive administration services to support all functions of the Appointment Booking Centre To deliver an effective call centre and booking management service supporting patients and patient carers through the patient pathway for a range of clinical services The post holder will be required to undertake a range of tasks working in a busy,...

  • Services Support Administrator

    1 month ago

    Birmingham, United Kingdom South Doc Services Full time

    We are looking to recruit an experienced, flexible Services Support Administrator to join our busy team based at South Doc Services, West Heath Medical Centre, 194-196 West Heath Road, Birmingham, B31 3HB. This is a full-time role from Monday - Friday 9am to 5 pm. Please note - Interviews will be held on Microsoft Teams on Tuesday 11th April...

  • Services Support Administrator

    4 weeks ago

    Birmingham, United Kingdom South Doc Services Full time

    We are looking to recruit an experienced, flexible Services Support Administrator to join our busy team based at South Doc Services, West Heath Medical Centre, 194-196 West Heath Road, Birmingham, B31 3HB. This is a full-time role from Monday - Friday 9am to 5 pm. **PREVIOUS APPLICANTS NEED NOT APPLY.** **Main duties of the job** Job summary The post...

  • Patient Administrator

    4 weeks ago

    Birmingham, United Kingdom Circle Health Group Full time

    **The Edgbaston & Priory Hospitals** in Birmingham **are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best...

  • Patient Administrator

    4 weeks ago

    Birmingham, United Kingdom Circle Health Group Full time

    **The Edgbaston & Priory Hospitals** in Birmingham **are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best...

  • Patient Administrator

    1 month ago

    Birmingham, United Kingdom Circle Health Group Full time

    Patient Administrator - Oncology Bank Shifts £11.15 per hour **The Edgbaston & Priory Hospitals** in Birmingham are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.** **Circle...

  • Patient Administrator

    4 weeks ago

    Birmingham, United Kingdom Circle Health Group Full time

    Circle Rehabilitation is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one...

  • Patient Administrator

    4 weeks ago

    Birmingham, United Kingdom Circle Health Group Full time

    **The Edgbaston & Priory Hospitals** in Birmingham **are part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best...

  • Patient Quality and Performance Manger

    1 month ago

    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Patient Quality and Performance Manger** We are the NHS. We provide the care and services that you, we and our families would want to use. Since 1948 we have touched the lives of every person in the UK. It is the mission of University Hospitals Birmingham (UHB) to reduce waiting times, to restore services, to rebuild our teams for our patients and...

  • Domestic Assistant Rapid Response

    4 weeks ago

    Birmingham, United Kingdom Summerhill Services Limited Full time

    **POSTS & HOURS**: - Domestic Assistant Rapid Response (2 Positions Available) **Based at**: Barberry Centre (plus various locations as required) **Post**: 37.5hrs per week Monday to Friday 8am-4pm or 9am-5pm) **Salary**: £23054.00 Disclosure To provide a high quality domestic service throughout the designated area/service, maintaining a clean and safe...

  • Nhs Health Care Assistant

    4 weeks ago

    Birmingham, United Kingdom Magenta Care Services Full time

    **About Us** At Magenta Care Services, we take great care in selecting and developing our team. We aspire to employing the best people and adopt a team approach that helps deliver the highest standards and provision of care and services. Recruiting the right people is a fundamental part of our success. A genuine understanding of clients’ needs is required...

  • Administrator - Patient Safety Team

    1 month ago

    Birmingham, United Kingdom HealthHarmonie Full time

    **Job Title: Patient Administrator** **Contract Type: Full time, Permanent (Monday - Friday)** **Location: Edgbaston, Birmingham, UK (B15 3BU)** **Salary: £21,000.00 ( will increase to £21,500.00 after successful probation** **Benefits** - Ongoing Support and Training - Excellent Career Progressions - with many members of our Management team having...