Billing and Collections Manager

Found in: Talent UK C2 - 1 week ago


Chertsey, United Kingdom KONE Full time

We have an exciting 15 Month FTC, Maternity Cover position for a Billing & Collections Manager to join our team in Chertsey. We will also consider this position to be based from our Keighley office.

Purpose

The NBS & Mods Billing & Collections Manager is the owner of finance related activities in the end-to-end Order-to-Cash process in the unit and drives collaboration with related stakeholders.

NBS – New Business Solutions / Mods – Modernisation

Key Responsibilities:

Business Partnering

Participates in selected business meetings to build detailed understanding of unit business performance and related topics.Provides billing & credit management expertise as needed.Ensures completeness and accuracy of the billing-to-collection strategy and dispute management routing for relevant business lines and units.Builds effective relationships through positive communication that motivates and influences others.Manages regular reporting to the senior finance team.

Invoicing, Credit management collections, and Cash application

Approves new account, order, and contract applications according to credit policies.Develops, supports, and maintains the billing-to-collection strategy and the dispute management routing, ensuring FL wide fit, training the relevant teams in FL.Resolves and supports FL in complicated billing, collection, and dispute cases.Reviews and assesses query & dispute root cause analysis and agree corrective actions from end-to-end perspective.Responsible for customer invoicing, credit request, cancellation and rebill processes from end-to-end perspective.Responsible for supporting the end-to-end cash application process managed by BPO partner.Manages finance operations partners collaboration for credit management, collection, and dispute management processes.Ensures all variable billing is processed in a timely manner whilst monitoring the incoming information flow required to process each invoice and escalate where necessary.Leads a team of Billing & Collection Specialists to execute their role in line with the global process to manage billing, collections, and disputes.Output Tax – support the business with any queries, ensure tax point dates are correct.Monthly Forecasting of 120-day debt, Bad debt provision and Incoming CashRisk management – communication to business on customers at risk, assessing risk to business. Communicate priority accounts (roll over risks)

Leadership & People Management

Leads the team to be proactive and professional with customers and collaboration with KONE colleagues.Coaches the team members to achieve superior results through constant one to one dialogue and sharing of best practices.Develops, motivates, and inspires the team and individual to high performance.

Skills & Experiences

Proven billings & collections experience.Construction industry knowledge is desirable.Possess dedicated team management and influencing skills in a matrix organization.Local regulations on relevant finance, legal, construction processes and taxation.Be customer focused, understanding the needs of customers and the importance of providing solutions to satisfy short and long-term objectives.Ability to work effectively in a highly complex, diverse, changing environment, whilst adapting to change and maintaining focus on key business goals and objectives.Strong communication skills, both written, verbal, and presentational.Microsoft Office, PowerPoint, and Excel experience.Excellent problem solving and analytical skills.

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