Head of Property Services

3 weeks ago

Croydon, United Kingdom Caridon Group Full time

Head of Property Services

Location: Croydon

Salary: £60,000 to £65,000

We're looking for a Head of Property Services to manage the operational R&M service across our portfolio in England, ensuring performance against budget, operational KPIs, priorities and compliance requirements are met, safeguarding our position in respect of legal disrepair and risk position.

You'll provide clear and visible operational and project leadership for the local and regional R&M team, ensuring a consistent, joined up approach to service delivery and enabling continuous improvement.

We'll look to you to actively contribute to the collaborative management of the repairs service, and provide regular strategic and operational updates on performance, compliance, complaints, budgets and trends to inform onward planning and strategy. You'll be required to engage with key stakeholders and customers to lead the delivery of an effective maintenance service to the region's properties, ensuring our assets are well maintained in line with applicable standards and legislation and providing high standards of tenant satisfaction

The Head of Property Services will effectively lead a team with overall responsibility for property management across our Group of businesses. Ensuring that the in-house repairs team in conjunction with sub-contractor partners delivers a market leading, innovative, customer focused, legally compliant and commercially competitive service.

What you'll be doing

  • Leading on the development and continuous improvement of the in-house repairs team to ensure it provides a service at the forefront of its sector in all areas, including health and safety, great tenant experience, high levels of colleague engagement and cost effectiveness.
  • Provide inspirational leadership to inspire, develop and motivate, ensuring effective deliver, providing clear direction to support a culture which inspires service excellence, open to learning, ongoing development and continuous improvement.
  • Embedding an excellent health and safety culture throughout the team and its related working partners through regular analysis and development of continuous improvement action plans.
  • Providing a strategic lead in a number of key areas of service development and continuous improvement including health and safety, tenant satisfaction, legal compliance, system management and improvements, property management, budget management and colleague engagement.
  • Work closely with the Group Managing Director to develop and successfully deliver the overall repairs strategy and business plan through the development of medium and longer term objectives to ensure that the service remains at the forefront of sector innovation and best practice, including the effective use of technology.
  • Embed a high performance culture and a commitment to positive tenant experience and satisfaction through continued analysis and improvement, ensuring the delivery of high quality homes.
  • To deliver a value for money service whilst maintaining an excellent product for our tenants through excellent budget management.
  • To be responsible for planning, co-ordinating and redeploying resources and workload appropriately across the team to meet service delivery requirements.
  • Develop and maintain strong relationships with the senior leadership team, working collaboratively to ensure an integrated tenant focused, legally compliant and commercially competitive service.
  • Ensure that technical and major works projects are appropriately resourced, programmed & managed and all regulatory aspects are maintained.
  • To develop and maintain capability and knowledge in the team, identifying risks, trends and opportunities to develop the repairs service.
  • Use data and evidence to understand, act, learn and improve through the identification of trends and patterns which show how the service is performing to inform decision making and continuous improvement.
  • Champion and ensure compliance with all internal and external control requirements, policies and procedures, including health and safety, safe systems of work and job essential learning.
  • Review and develop policies, procedures and systems to ensure the repairs service remains at the forefront of the sector.
  • Actively promote the development and excellent performance of the team and increase the overall profile of the service both internally and externally.
  • Actively engage with the wider property maintenance sector to ensure that the service is market leading through the development and delivery of innovative continuous improvement projects and the adoption of best practice;

What you'll need

  • Educated to degree level or equivalent through training / experience; within Social Housing
  • Project management skills
  • Time management and organisational skills
  • Ability to use data and systems to lead and make decisions
  • Report writing, presentation and communication skills
  • Stakeholder management skills
  • Teambuilding skills
  • IT skills - Excel essential
  • Strong Health and Safety awareness
  • Full driving license
  • To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity
  • To take part in on call rotas to support business continuity as required

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