Resident Services Associate
4 weeks ago
One Property Recruitment have been instructed on the search for a Resident Service Associate based near to Croydon. This position is within the Build to rent sector and it is an extremely exciting niche development. The Residents Service Associate is a vital member of the front of house team. This role would be perfect for someone who has at least 2 years’ experience within the property sector and for someone who loves customer facing roles. Your core duties will consist of:
- Liaising with and booking contractors as well as flagging up maintenance issues quickly to be fixed.
- Conducting property checks
- to ensure that the move in and out process of residents runs smoothly.
- Encouraging as well as supporting resident engagement, through planning events and activities that residents can attend.
- Working closely with the Property Managers to ensure that excellent customer service is always provided.
- Developing a sense of community throughout the development between residents and ensuring that this is maintained
- Building great relationships with external partners.
- Handle daily enquiries from tenants and attempt to answer / solve these queries effectively.
- Keep updated with new Health and Safety regulations and implement changes as required
At least 2 years’ previous property experience is a must for this role. My client can offer you an opportunity to progress at a quick pace. You will have the desire to develop further into a managerial role within your first couple of years of working here. You will be part of a nurturing team and will have optimum support from your line manager whilst you are getting embedded into the team. I am looking for the following skillset/attributes:
- At least 2 years’ experience in front of house/ customer service or property
- Exceptional customer service skills
- Ability to multitask to complete a long to-do list
- Previous experience working in a customer facing role
- A can-do attitude
- Bubbly and approachable nature
If this position is of interest, please contact **Imogen Mattick** at **One Property Recruitment.** OPR are specialists in the property sector covering block management, estate management, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or are recruiting in the sector.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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