Service Development Manager

1 month ago

Croydon, United Kingdom Adecco Full time

Service Development Officer
- Public Sector - Local Authority
- Full Time - Monday to Friday,, 9am to 5pm, 36 hours per week
- Temporary role - 6 months
- £20.57 per hour PAYE / £26.35 per hour Umbrella
- Hybrid working - minimum 2 days in office, 3 days at home
- IT Equipment Provided

**The Role**
- Provide a customer-oriented service to Council Tenants and schools ensuring value for money and performance against targets
- To lead on all aspects of Social Value monitoring and related activities, which could involve report writing, liaising with contractors, residents and corporate social value leads

**Key Functions of the Role**
- Support the Service Development and Compliance Manager in delivering and developing the service
- Involvement and consultation with customers as required.
- Monitoring and reporting on all FOI's, member and councillor complaints for the District and Regeneration division, developing process to streamline exciting procedures
- Monitoring and reporting on all KPI's associated with Social Value
- Support and assist on service improvement projects that deliver on objectives based on customer feedback, business objectives, best practice and value for money.
- Support and assist on service reviews, lead on researching & re-working of policies & procedures and map out their implementation to ensure delivery on agreed outcomes.
- Working with Partnering Contractor's develop improved understanding of the customer experience by thorough examination of processes in service reviews and recommend areas for improved efficiencies.
- Design processes within services that maximise the use of our IT systems and integrate work across the teams to avoid waste and promote joined-up working.
- Working with the Consultation Manager and Officers, engage and consult with customers across the range of our service development work.
- Contract mobilisation and ongoing development and delivery of term proposals and promises.
- Assists with staff involvement, training and consultation in relation to new ways of working, contract mobilisation and action plan delivery

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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