Head Of Property Services

2 months ago

Croydon Cambridgeshire, United Kingdom Caridon Group Full time

Head of Property Services

Location: Croydon

Salary: £60,000 to £65,000

We're looking for a Head of Property Services to manage the operational R&M service across our portfolio in England, ensuring performance against budget, operational KPIs, priorities and compliance requirements are met, safeguarding our position in respect of legal disrepair and risk position.

You'll provide clear and visible operational and project leadership for the local and regional R&M team, ensuring a consistent, joined up approach to service delivery and enabling continuous improvement.

We'll look to you to actively contribute to the collaborative management of the repairs service, and provide regular strategic and operational updates on performance, compliance, complaints, budgets and trends to inform onward planning and strategy. You'll be required to engage with key stakeholders and customers to lead the delivery of an effective maintenance service to the region's properties, ensuring our assets are well maintained in line with applicable standards and legislation and providing high standards of tenant satisfaction

The Head of Property Services will effectively lead a team with overall responsibility for property management across our Group of businesses. Ensuring that the in-house repairs team in conjunction with sub-contractor partners delivers a market leading, innovative, customer focused, legally compliant and commercially competitive service.

What you'll be doing

  • Leading on the development and continuous improvement of the in-house repairs team to ensure it provides a service at the forefront of its sector in all areas, including health and safety, great tenant experience, high levels of colleague engagement and cost effectiveness.
  • Provide inspirational leadership to inspire, develop and motivate, ensuring effective deliver, providing clear direction to support a culture which inspires service excellence, open to learning, ongoing development and continuous improvement.
  • Embedding an excellent health and safety culture throughout the team and its related working partners through regular analysis and development of continuous improvement action plans.
  • Providing a strategic lead in a number of key areas of service development and continuous improvement including health and safety, tenant satisfaction, legal compliance, system management and improvements, property management, budget management and colleague engagement.
  • Work closely with the Group Managing Director to develop and successfully deliver the overall repairs strategy and business plan through the development of medium and longer term objectives to ensure that the service remains at the forefront of sector innovation and best practice, including the effective use of technology.
  • Embed a high performance culture and a commitment to positive tenant experience and satisfaction through continued analysis and improvement, ensuring the delivery of high quality homes.
  • To deliver a value for money service whilst maintaining an excellent product for our tenants through excellent budget management.
  • To be responsible for planning, co-ordinating and redeploying resources and workload appropriately across the team to meet service delivery requirements.
  • Develop and maintain strong relationships with the senior leadership team, working collaboratively to ensure an integrated tenant focused, legally compliant and commercially competitive service.
  • Ensure that technical and major works projects are appropriately resourced, programmed & managed and all regulatory aspects are maintained.
  • To develop and maintain capability and knowledge in the team, identifying risks, trends and opportunities to develop the repairs service.
  • Use data and evidence to understand, act, learn and improve through the identification of trends and patterns which show how the service is performing to inform decision making and continuous improvement.
  • Champion and ensure compliance with all internal and external control requirements, policies and procedures, including health and safety, safe systems of work and job essential learning.
  • Review and develop policies, procedures and systems to ensure the repairs service remains at the forefront of the sector.
  • Actively promote the development and excellent performance of the team and increase the overall profile of the service both internally and externally.
  • Actively engage with the wider property maintenance sector to ensure that the service is market leading through the development and delivery of innovative continuous improvement projects and the adoption of best practice;

What you'll need

  • Educated to degree level or equivalent through training / experience; within Social Housing
  • Project management skills
  • Time management and organisational skills
  • Ability to use data and systems to lead and make decisions
  • Report writing, presentation and communication skills
  • Stakeholder management skills
  • Teambuilding skills
  • IT skills - Excel essential
  • Strong Health and Safety awareness
  • Full driving license
  • To work flexibly, working unsociable hours, weekends and Bank Holidays as required in order to maintain good customer service and ensure business continuity
  • To take part in on call rotas to support business continuity as required
#J-18808-Ljbffr

  • Head of Property Management

    1 day ago

    Croydon, United Kingdom Leaders Romans Group Full time

    **Job Title**: Head of Centre - Property Management **Location**: Croydon **Brand**: Leaders **Salary**: Up to £50,000 OTE inclusive of commission **Hours**: Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm **About Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a...

  • Head of Property Management

    1 day ago

    Croydon, United Kingdom Leaders Romans Group Full time

    **Job Title**: Head of Centre - Property Management **Location**: Croydon **Brand**: Leaders **Salary**: Up to £50,000 OTE **Hours**:39.5 hours per week** **About Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a history rooted in proving exceptional property services,...

  • Property Manager Property Management · Croydon

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Leaders Romans Group Full time €31,500

    Job Title: Property Manager Location: Croydon Brand : Leaders Salary : up to £31,500 OTE inclusive of commission and bonuses Hours : Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm About Leaders: Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving...

  • Property Administrator Property Management · Croydon

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Leaders Romans Group Full time €31,500

    Job Title: Property Administrator Location: Croydon Brand : Leaders Salary : Up to £31,500 OTE inclusive of commission and bonuses Hours : Monday-Thursday 9am-6pm and Friday 9am-5.30pm About Leaders: Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in proving...

  • Property Maintenance Apprentice

    3 weeks ago

    Croydon, United Kingdom Morgan Sindall Property Services Full time

    Property Maintenance Apprentice - Fixed Term Contract – 2 Years (Croydon and South London)  We are looking to recruit a Property Maintenance Apprentice to join our Moat Homes R&M Team based from our office in Dartford, DA2 6QE, working in Croydon and South London.  As part of our Apprenticeship Academy recruitment, you will be required to attend...

  • Property Maintenance Apprentice

    1 week ago

    Croydon, United Kingdom Morgan Sindall Property Services Full time

    Property Maintenance Apprentice - Fixed Term Contract – 2 Years (Croydon and South London)  We are looking to recruit a Property Maintenance Apprentice to join our Moat Homes R&M Team based from our office in Dartford, DA2 6QE, working in Croydon and South London.  As part of our Apprenticeship Academy recruitment, you will be required to attend...

  • Head of Customer Service

    1 month ago

    Cambridgeshire, United Kingdom Fawkes and Reece Full time

    My client are a residential housing developer with developments based in Cambridgeshire, they are looking for a Head of Customer Service to head up a new region and manage a team You will need to work closely with the construction director to create & implement customer service process's in order to to ensure a smooth customer journey when buying a property...

  • Head of Customer Service

    1 month ago

    Cambridgeshire, United Kingdom Fawkes & Reece Full time

    **Location**: Cambridgeshire **Salary**: £60K- £65K per Year **Contract**: Permanent **Type**: Full Time **Reference**: ZG/029991_1673871405 **Posted**: January 16, 2023 **Consultant**: Zoe Georgiou My client are a residential housing developer with developments based in Cambridgeshire, they are looking for a Head of Customer Service to head up a new...

  • Property Finance Assistant

    2 months ago

    Croydon, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    Are you a finance graduate and looking for your first step into the leasehold industry? Are you looking to join an excellent company at entry level, that will utilise your degree and skillset within accounting and finance that will nurture and train you within this hugely exciting industry? One Property Recruitment is working with an outstanding leasehold...

  • Property Administrator

    2 weeks ago

    Croydon, United Kingdom Leaders Romans Group Full time

    **Job Title**: Property Administrator **Location: Croydon** **Brand**: Leaders **Salary**: up to £28,500 OTE plus bonuses **Hours**: Monday-Thursday 9am-6pm Friday 9am-5.30pm **About **Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a history rooted in proving exceptional...

  • Property Administrator

    6 days ago

    Croydon, United Kingdom Leaders Romans Group Full time

    **Job Title**: Property Administrator **Location: Croydon** **Brand**: Leaders **Salary**: Up to £31,500 OTE inclusive of commission and bonuses **Hours**: Monday-Thursday 9am-6pm and Friday 9am-5.30pm **About **Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a history...

  • Property Manager Real Estate Management

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Leaders Romans Group Full time €31,500

    Job Title: Property Manager Location: Croydon Brand : Leaders Salary : up to £31,500 OTE inclusive of commission and bonuses Hours : Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm About Leaders: Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in...

  • Property Manager Real Estate Management

    2 weeks ago

    Croydon, Cambridgeshire, United Kingdom Leaders Romans Group Full time €31,500

    Job Title: Property Administrator Location: Croydon Brand : Leaders Salary : Up to £31,500 OTE inclusive of commission and bonuses Hours : Monday-Thursday 9am-6pm and Friday 9am-5.30pm About Leaders: Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK. With a history rooted in...

  • Property Services

    1 week ago

    Huntingdonshire, Cambridgeshire, United Kingdom Musk Process Services Full time

    Musk Process Services are part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services.  Our team of over 1000 people works for and with a diverse client base across public and private sectors. We are currently recruiting strategically...

  • Property Services

    1 week ago

    Huntingdonshire, Cambridgeshire, United Kingdom Musk Process Services Full time

    Musk Process Services are part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services.  Our team of over 1000 people works for and with a diverse client base across public and private sectors. We are currently recruiting strategically...

  • Corporate and Commercial Property Solicitor

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Executive Network Legal Ltd Full time

    Commercial Property Solicitor (Head of Department) Commercial Property Solicitor (Head of Department), 8+ PQE - Cambridgeshire – Are you well versed in all aspects of commercial property law and looking for a new challenge where you can utilise your skills and experience within agriculture property matters? Commercial Property Solicitor (Head of...

  • Corporate and Commercial Property Solicitor

    2 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Executive Network Legal Ltd Full time

    Commercial Property Solicitor (Head of Department) Commercial Property Solicitor (Head of Department), 8+ PQE - Cambridgeshire – Are you well versed in all aspects of commercial property law and looking for a new challenge where you can utilise your skills and experience within agriculture property matters? Commercial Property Solicitor (Head of...

  • Resident Services Associate

    7 days ago

    Croydon, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    One Property Recruitment have been instructed on the search for a Resident Service Associate based near to Croydon. This position is within the Build to rent sector and it is an extremely exciting niche development. The Residents Service Associate is a vital member of the front of house team. This role would be perfect for someone who has at least 2 years’...

  • Mobile Property Caretaker

    7 days ago

    Cambridgeshire, United Kingdom Community Property Care Ltd Full time

    Property Care is a fast paced and agile environment where we really care about our colleagues and take pride in how many of our colleagues have grown their career with us - some from the very start, 15 years ago! What will your day look like? - We currently have a vacancy for a Mobile Property Caretaker, to work within an existing team, in and around the ...

  • Residential Day Concierge

    1 week ago

    Croydon, United Kingdom Abbatt Property Services Full time

    Permanent - Croydon, London - £24000 - £28000 per annum + Pension On behalf of my client, who is a market leader in property management, I am recruiting for a day concierge to be based at one of their developments in Croydon. £26k 20 days holiday 4on 4 off / 7am to 7pm Pension scheme Will need a minimum of 3 years concierge experience Must have...