Head of Property Management

7 months ago

Croydon, United Kingdom Leaders Romans Group Full time

**Job Title**: Head of Centre - Property Management

**Location**: Croydon

**Brand**: Leaders

**Salary**: Up to £50,000 OTE

**Hours**:39.5 hours per week**

**About Leaders**:
Leaders as part of the Leaders Romans Group, is a well
- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

**Job Summary and key responsibilities**:
Reporting to the Regional Manager/Director, Leaders are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in **Croydon**. To be successful within this position, you will need to be a current Senior PM or Team Manager with experience within leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio and working with the Regional to support strategic objectives.

**K**ey Responsibilities**:

- Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity and output.
- Conducting Morning Meetings
- Providing assistance to the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
- Providing support and guidance with the implementation of new legislation and
- Help investigate customer complaint and propose/undertake appropriate response.
- Help to co-ordinate and where possible provide training.
- Support the Property Management department through guidance and mentoring to achieve strategic objectives
- Support audits of property management departments in conjunction with branch audits.
- Ensuring that property management best practice is shared
- Checking Gas Daily to ensure process has been adhered to, having relevant conversations
- Monitoring teams overdue workflows, having relevant conversations
- Monitor the churn report, having relevant conversations.
- Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
- Working on group projects or initiatives along with the RPM to ensure successful implementation.
- Direct line management responsibility in relation to Property management Team Leaders
- Responsibility to enforce strategic objectives
- Conducting Interviews
- Ensuring adequate cover in the department when it comes to holidays and days off
- Monitor workload of Team Leader and Property Managers, being aware of any issues that may affect staff morale
- To be the point of contact for the lettings/Branch managers to resolve issues with the property management team
- To be a point of contact for out of hours emergencies and to act in accordance with best judgement

**What are we looking for**:

- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- Experience leading a team
- Proven history working within the Property Industry
- Up to date knowledge of legislation
- **Full UK Driving License Required**

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and additional incentives
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts

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