Macmillan Cancer Care Navigator

Job summary

Are you passionate about improving the experience of cancer patients and their carers? Are you excited and motivated by the personalised care agenda, and ensuring patients having access to the right support, at the right time, in the right way?

Then this pioneering Macmillan Cancer Care Navigator role is for you.

We are seeking exceptional personnel to join us in delivering best practice personalised care and support interventions to cancer patients and their families as part of our Living with and Beyond Cancer Program here at Sandwell and West Birmingham Hospital NHS Trust. You will be joining a new team of Cancer Care Navigators helping patients to manage the practical and emotional impact of cancer, who will drive forward the role to ensure it is fully embedded and integrated into our cancer pathways. You will be

We are seeking people who can exercise their initiative, use independent judgement and make decisions within a variety of situations.

Main duties of the job

Working closely with Cancer Services and our Cancer Nurse Specialist Team's (CNS) you will be a source of contact for cancer patients and their families, helping them to navigate through their cancer pathway, from diagnosis and into follow-up; providing reassurance, telephone patient triaging and support, along-side patient-related information giving and signposting.

You will be required to assist the CNS teams in the smooth running of their living with and beyond cancer services which will include undertaking administrative duties relating to nurse-led clinics, MDT Outcomes and the tracking of patients' on remote surveillance. You will also be responsible for delivering Holistic Needs Assessments and Care Planning telephone clinics supporting patients in the resolution of non-complex needs and concerns.

About us

The team aspire to providing excellence for our patients and carers in a supportive environment. The team are part of the Cancer Services wider team for support and direction.

Job description

Job responsibilities

The Post holder needs to have enthusiasm, commitment and a drive to work with cancer patients and carers. The ideal person will have expertise skills and knowledge of cancer. The ability to learn and develop there knowledge and abilities to carry out Holistic Needs Assessments on patients through the journey and to develop care plans. Sign posting to service that will support the patient to self manage is the key to success.

You will have excellent communication skills and be confident in dealing with patients both on the phone and face to face; whilst being aware of the limitations and boundaries of your expertise level and role. These key skills need to come hand in hand with demonstrable evidence of competent IT and office administration skills, along with experience of information patients systems to sustain accurate and timely electronic patient records.

This job offers a great opportunity to be in a role vital to the personalised care and support agenda. With a can-do attitude, resilience and commitment to best patient care you are enthusiastic, self-motivated and have a passion for putting your patients needs first.

It is recommended that you call to informally chat about the role

The role is for 12 months and secondment will be considered please talk with your manager before applying

Person Specification

Qualifications

Essential

GCSE or equivalent level in English language and Mathematics Minimum of NVQ 2 or equivalent in health and social care or administration and/or training courses relevant to cancer care navigators and personalised care Microsoft office package or equivalent IT skills/courses

Desirable

Communication skills training Thyme and Sage ACCEND courses NVQ 3 Willingness to undertake additional relevant training & development courses relevant to cancer care navigators and personalised centred care

personal qualities

Essential

Ability to deal effectively with a wide range of people ( Patients, Carers, Clinicians, Nurses and other professionals from all sectors of health and social care) in a helpful manner Willing and able to work both independently and as part of a team Able to use own initiative Evidence of innovation Evidence of change management Evidence of good time management

Experience

Essential

Cancer Care Experience Experience of working in the NHS at minimum band 2 or equivalent Experience of multi- professional working Experience in the use of data management Experience of coach/teaching patients and carers

Desirable

Understanding of Macmillan Cancer Support and its role across the UK Awareness of Improving Outcomes: A Strategy for Cancer and other national; cancer policies

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