Customer Support Assistant

2 months ago

London, United Kingdom Tate Full time

Customer Support Assistant

London

Working 5 days out of 7; working weekends and bank holidays on a rotating basis.

37.5 hours a week

Flexible shift system - 7:30 am - 4:00 pm or 12:00 pm - 8:30 pm

£26,200K

ASAP start

Are you a friendly person who loves talking to and meeting people? I have an exciting opportunity for a professional personable, and, organised Customer Support Assistant to join the Property Team, of a luxury student accommodation provider. The company is ambitious, thriving and has an innovative and inclusive spirit.

If you are a great listener, sensible, calm under pressure, caring, and have a positive attitude, then read on…

The role's key purpose is to support the residents as you will be the first point of contact. You will go above and beyond to deliver excellent resident service.

What you'll be doing:

  • Providing a practical and timely solution to residents' problems, which may include communicating maintenance issues with your colleagues.
  • Helping out with parcels and post queries.
  • Loaning out items - e.g. hoovers, fans, ironing boards etc.
  • Helping to run our social events - together with their university partners
  • Assisting contractors, visitors and their university partners with their requirements.
  • Carrying out checks and building walks - logging all your observations on an iPad.
  • Inspecting the communal areas, the lifts and the corridors, and residents' kitchens (before their check-out).
  • Carrying out a room inspection or showing a potential resident one of our suites or studios.
  • Supporting onboarding of new colleagues into the team; answering questions and sharing your knowledge.
  • To join in and speak up, making a constructive contribution at the monthly team meetings.
  • Learn about the different processes and how they keep their residents and colleagues safe.
  • Respectful of people's privacy and personal information - you will be trained on all aspects of GDPR.
  • Dealing with issues or incidents and calling the emergency services when needed.
  • Working with your other colleagues from the Maintenance and Night Teams to achieve the best results and solutions for our residents, 24/7.
  • Carry out specific training to help you in your role and to acquire new skills including full training on our bespoke IT Resident reporting systems and processes.
  • To write up a great handover for your Night Team colleagues so they know all that has happened during your shift and anything that they need to follow up on.
  • Understanding the importance of Health & Safety and Fire Safety in all that you do and report anything that is not safe.
  • Due to the nature of our business and this specific role, there are other ad-hoc tasks that occur throughout the annual lifecycle - this list is not exhaustive.

Who you are:

  • You'll enjoy providing a warm welcome to visitors, parents/ carers, residents, couriers and contractors their properties.
  • Engaging and want to help the residents have the best experience ever.
  • Good common sense and are eager to help and find solutions.
  • Take pride in your appearance and how you communicate with others.
  • Organised and work through a list of set tasks within a certain time frame.
  • Can you speak other languages? An amazing bonus as 80% of their residents are international.
  • Excellent timekeeping
  • Flexible in your approach to work tasks. This will help support other property teams.
  • Good level of computer literacy.

Apply today if you can work 5 days out of 7; working weekends and bank holidays on a rotating basis. Apply today if you can work on a flexible shift system.

Flexible shift system - 7:30 am - 16:00 pm or 12:00 am - 20:30 pm

£26,200K

ASAP start

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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