Customer Support Assistant

6 months ago

London, United Kingdom Royal Botanic Gardens Kew Full time

**Details**:
**Reference number**:

- 357372**Salary**:

- £26,100 - £28,543- per annum, depending on skills and experiences**Job grade**:

- Administrative Officer- Band B**Contract type**:

- Fixed term**Length of employment**:

- 1 year contract**Business area**:

- RBGK - Marketing and Commerical**Type of role**:

- Communications / Marketing
- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London, London (region), TW9 3AEAbout the job

**Job summary**:
Customer care is a vital component for the success of RBG Kew. Counting a variety of audiences, including day visitors, event ticket holders and a pool of over 100,000 members, customer service is central to Kew ’s values and ambitions.

**Job description**:

- You will demonstrate excellent customer service skills whilst dealing with a variety of customers and topics. The role includes a shift pattern across 7 days a week and usually work hours are between 9am and 5:30 pm, although hours outside of this may sometimes be required depending on events needing support.**Person specification**:

- Interviews are due to take place during weeks commencing 8th and 15th July._

**Benefits**:

- Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.Things you need to know

**Selection process details**:
No agencies please.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
**Diversity and Inclusion**:

- The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
-
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