Head of IT Central Operations

4 weeks ago

Chesterfield, United Kingdom Greencore Group Lts Full time
Why Greencore? We are a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings. In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of £1.7bn in FY22 and employ approximately 14,000 people. We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us? Head of Central IT Operations @GreencoreTo oversee the IT Operations 3rd Line central teams, which include Applications, Infrastructure and Security, and to ensure our IT Services are reliable, high performing, secure and are continuously improved to meet our business needs. What you'll be doing:
  • Monitor and improve the IT service, continuously develop the IT service model to ensure that the end user receives a reliable, responsive, performant and fit for purpose service and that it evolves in line with the changing needs of the organisation
  • Introduce and evolve appropriate service integration governance, organisation, tools and processes to successfully delivery business services end-to-end
  • Manage our support partners to ensure they supplement our operational teams to provide service excellence, including management to contractual and service-level agreements (SLA)
  • Build on a culture of ownership for all our IT Services, ensuring they are proactively managed effectively and provide a performant, available and secure service to our business users
  • Lead an effective and engaged team, that operates with high performance, focussing on aligned goals and development plans to drive skills, progression & succession plans and retention levels
  • Partner with all other areas of IT, including Delivery and Security, to ensure projects/activities transition through the end-to-end process efficiently and are naturally accepted into live operations
What we're looking for:
  • Experienced in managing a variety of internal and external services in a complex environment, including applications, core infrastructure and manufacturing system related products and services in a multi-site, fast paced, multi-product environment
  • Backround of working within third party providers; demonstrable track record of delivering supplier engagement and ensuring delivery to contract
  • Ability to understand the wider business and wider objectives of the programme, project, IT Service Line and be able to influence others
  • Strong understanding of IT infrastructure, cloud computing, networking, and cybersecurity principles * Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders
  • Demonstrated leadership abilities, with a track record of driving results and managing complex projects from inception to completion
  • Analytical mindset with the ability to evaluate technology trends, assess business needs, and make data-driven decisions
  • Certifications such as ITIL, PRINCE or PMP are desirable
What you'll get in return:
  • Competitive salary and job-related benefits
  • Holidays
  • Car Allowance
  • Annual Target Bonus
  • PSP Target Bonus
  • PMI Cover: Spouse
  • Pension up to 8% matched
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform
  • Access to a full Wellbeing Centre platform
Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.

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