Operations Manager

4 weeks ago

Belfast, United Kingdom The Malone Hotel Full time
Job Description

The Malone Hotel have a fantastic opportunity for an experienced and highly motivated Operations Manager to oversee daily operations and ensure the highest standards of service and hospitality are always maintained. The successful candidate will be responsible for managing the front office, housekeeping, maintenance, and food & beverage departments, ensuring efficient and smooth operations while meeting the hotel’s goals for guest satisfaction and profitability.

About The Role

Key Responsibilities:

Operational Management:

Oversee day-to-day operations of the front office, housekeeping, maintenance, and food & beverage departments.

Ensure all departments are operating efficiently and effectively, meeting or exceeding guest expectations.

Develop and implement operational policies and procedures to enhance productivity and service quality.

Staff Management:

Recruit, train, and supervise departmental managers and staff.

Conduct regular performance evaluations and provide coaching and feedback.

Foster a positive and productive work environment, promoting teamwork and staff development.

Guest Services:

Ensure exceptional guest service is delivered consistently across all departments.

Handle guest complaints and resolve issues promptly and effectively.

Monitor guest feedback and implement improvements based on reviews and surveys.

Financial Management:

Assist in the preparation and management of the hotel’s budget.

Monitor financial performance and implement cost control measures.

Analyse financial reports to identify areas for improvement and ensure profitability.

Quality Control:

Conduct regular inspections of all areas of the hotel to ensure standards are maintained.

Implement and monitor quality assurance programs.

Ensure compliance with health, safety, and hygiene regulations.

Strategic Planning:

Participate in the development and implementation of the hotel’s strategic plans.

Identify opportunities for growth and operational improvements.

Collaborate with the Hotel Director to set and achieve long-term goals.

Relationship Management:

Build and maintain relationships with vendors, suppliers, and other external partners.

Represent the hotel at industry events and networking functions.

Ensure effective communication and collaboration between departments.

Qualifications:

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Significant experience in hotel operations, with at least 2 years in a managerial role.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Proven ability to manage budgets and financial performance.

Strong problem-solving and decision-making abilities.

Proficiency in hotel management software and MS Office Suite.

Knowledge of industry trends and best practices.

Working Conditions:

This position may require working evenings, weekends, and holidays.

The role involves frequent standing, walking, and occasional lifting.

Company Benefits:

As an award winning, family-owned hotel, we offer our staff the chance to become “part of the family” Your employee benefits will include the following:

Competitive salary and performance-based bonuses.

Internal growth and professional development opportunities.

28 days holiday for full time staff.

Departmental incentives including employee discounts on hotel stays and dining.

Free parking.

Discounted friends and family rates.

This job description is not exhaustive, therefore the job holder may be required, from time to time, to conduct tasks as and when requested by Hotel Management.

Interviews may take place prior to the job advertisement closing as and when suitable applications are received. If a suitable candidate is appointed the role may close early, therefore please do not hesitate to submit your application in a timely manner.

In addition, we also reserve the right to enhance the criteria at shortlisting stage. 

Skills Needed

Relationship, Managerial / Operational, Servicing, Hospitality

About The Company

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay. The Guinness is perfectly poured in our Greyhound bar – enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as ‘The Bowness’, for the last 30 years, The Malone has been owned and run by two generations of the Macklin family. Relax and unwind with us. A warm Irish welcome to you

Company Culture

We are always looking for enthusiastic and talented individuals to join our team. As a family owned hotel, you're not only part of the team, you're part of the family.Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another. The Malone inspires its teams to live by the company's core values; - Treat people really well- Openness, trust and understanding- The highest standards- Perseverance and enjoyment- One step ahead- FlexibilityInternal development and progression is key to our success, having been in business for 30 years.

Desired Criteria

Required Criteria

  • Strong commercial accumen.
  • In-depth knowledge of working within a Hotel environment.

Closing DateThursday 29th August, 2024

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