Head of Clinical Services

Job summary

We are looking for someone witha passion for providing high-quality care and the experience to manage adiverse team of healthcare professions.

The role will involve workingboth clinically and as a vital member of the Management Team. As a large GPPractice, we have opportunities for clinical staff in a range of disciplines tosupport our doctors in delivering great care for our patients. We alreadyemploy nurses (including specialists in mental health, long-term conditions,acute care and end of life care), Paramedics and Pharmacists. The successfulcandidate will also manage the Clinical Team Leaders and work with theExecutive Manager to develop services and ensure we are using our cliniciansefficiently and effectively.

This is an exciting opportunityto take a key role in shaping our services for patients

Main duties of the job

The Head of Clinical Services willwork with the Partners as part of the Management Team with responsibility formanaging the range of health care professionals employed by the Practice. Thepost holder will also work autonomously within their professional scope ofpractice providing care for patients.

The post holder will work with theExecutive Manager developing the strategic direction of the Practice, and inparticular ensuring our clinical teams are working efficiently and effectivelyto deliver the outcomes desired for our patients.

The post holder will directly manageClinical Team Leaders and will support them in managing their teams.

Thepost holder will work with the Financial Performance Manager to ensure we meetthe national and local targets.

About us

Latham House Medical Practice is one of the UKs largestdoctors surgeries, based in the Melton Mowbray, Leicestershire.

We are conveniently situated within 30 50 minutes ofNottingham, Leicester and Peterborough; Melton Mowbray is a large market townin the fortunate position of being surrounded by picturesque villages,beautiful countryside, and local activities.

Job description

Job responsibilities

Major Duties

Managerial

To provide clinical leadership for all health care professionals in the Practice other than General Practitioners.

To develop and implement plans to use the diverse workforce to best meet the needs of our patients.

To work with the non-clinical management to ensure local and national targets are met.

To ensure all clinical staff receive the training and development required to fulfil their roles.

To support the Executive Manager in ensuring all clinical services meet CQC standards.

With the support of Partners to provide clinical supervision to a diverse range of health care professionals.

Oversee the recruitment, training, and supervision of all Clinical Team members.

Provide continued professional development opportunities for team members.

Conduct regular performance reviews, providing constructive feedback to achieve positive outcomes.

Clinical Practice

To carry out a full health assessment of patient health care needs. To provide advice, initiate treatment, and refer to another member of the team as appropriate.

To provide and maintain high standards.

Prescribe products to meet the needs of patients within the practice population.

Refer to other primary, community and secondary care members within locally developed pathways.

To work in partnership with General Practitioners and other professionals to develop protocols, standards and audit tools to facilitate effective delivery of care.

Home visits as appropriate to patient care including Care Homes.

Work with others to change policies to improve health and well-being and reduce inequalities.

Therapeutic Monitoring

Checking compliance with and adherence to appropriate treatments using a holistic patient-centred approach

Recognising abnormalities.

Identifying the impact of treatment and implementing or recommending changes as appropriate.

Risk Assessment:

Recognising issues and gathering sufficient information to refer (, drugs; domestic violence; child protection; vulnerable adults; senior patients; social problems)

Education, Training and Professional Development:

Maintain continued education by attendance of courses and study days as deemed useful or necessary for professional development and develop and maintain a personal learning plan in line with revalidation requirements.

Contribute to the education of primary and community care clinicians of all disciplines with special responsibility for nursing staff.

Create a learning environment that promotes the concept of life-long learning.

Contribute and participate as required in any research projects within the Practice.

Role Responsibilities

Managerial:

Provide clinical leadership for the Practice

Develop and sustain a culture of team working across the Practice.

Be innovative in developing new ways of working where appropriate and support staff through change.

Manage the team performance including regular appraisals.

Work with the Executive Manager and wider team to ensure services are provided efficiently and effectively and integrate with the wider business of the practice.

Clinical

Use high-level decision-making skills.

Undertake consultation at an advanced level, using expert knowledge and clinical skills to ensure patients receive high quality care, delivered in a timely manner.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Assess, diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs.

Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition (as appropriate).

Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

Make direct referrals to secondary care, mental health and social services within locally agreed pathways.

Maintain accurate and contemporaneous records using the Practice clinic system.

Protect and promote the health and well-being of patients, their relatives and carers.

Work collaboratively with stakeholders across the Health and Social Care sectors, and in partnership with patients and/or carers, develop effective, efficient and preventative care plans.

Mentor and support other clinicians and undertake clinical peer reviews.

Liaise with the Practices rota GP and other GPs as required.

Professional Role

Maintain an up to date professional registration

Monitor the effectiveness of own clinical practice through the quality assurance strategies such as the use of audit and peer review.

Maintain own clinical/professional expertise by participating in clinical activities, personal development planning, clinical governance and revalidation.

Participate in continuing professional development opportunities to ensure that up-to-date evidence-based knowledge and competence in all aspects of the role is maintained.

Training requirements will be monitored by yearly appraisal and will be in accordance with practice requirements.

Keep up to date with pertinent health-related policy and work with the practice team to consider the impact and strategies for implementation.

Pro-actively promote your role within the Practice.

Promote a professional approach at all times by dress and attitude to patients and colleagues.

It will be necessary to attend and contribute to various practice meetings as requested. (The only reason for not attending will be annual, study or sick leave).

Support the development of pathways with tertiary services to enable the Urgent Care Clinics to become non-GP led.

See attached job description for full information about the role

Person Specification

Knowledge

Essential

Understanding and knowledge of policy developments related to the delivery of primary care services. Understanding of systems to gain an understanding of the health needs of the Practice population as they relate to primary care. Understanding of managing people and delivering change Understanding evidence based practice Knowledge of national standards that inform practice ( National Service Frameworks, NICE guidelines etc.) Understanding of their accountability arising from the relevant Professional/Governing Body. Understanding of equal opportunity and diversity issues

Qualifications

Essential

Recognised and accredited Masters level relevant clinical qualification obtained or working towards. Advanced clinical practice. Advance clinical consultation and examination skills and diagnostic reasoning Leadership & Management qualification. Independent Prescriber Qualification (Qualified to Diploma / Degree Module Level)

Desirable

Teaching/Mentoring qualification or qualification by experience to Diploma/Degree Module Level)

Additional requirements

Essential

Commitment to continuing professional development of self and others. A flexible and adaptable approach to maintain the consistent delivery of high quality services. Satisfactory completion of an enhanced check through the Vetting and Barring Service (this will be taken up if offered the post). Legal Right to work in the UK MMR/Hep B - Vaccinated or willing to be vaccinated. A commitment to anti-discriminatory practices in employment, training and service delivery. An understanding of Health and Safety responsibilities. Flexibility in working hours.

Experience

Essential

Recent and relevant experience of working as a clinical practitioner Post registration experience (Minimum 5 years). Recent and relevant experience of managing team(s) Evidence of capacity to work successfully, both as an autonomous clinician and as part of a team. Proven ability to evaluate the safety and effectiveness of others and own clinical practice. Interpreting and implementing local and National policies, agendas for Health. Evidence of ability to deliver change in a clinical environment

Desirable

Relevant experience of management of long-term conditions Recent and relevant experience of acute medicine. Maintenance of up-to-date skills, knowledge and understanding; and on-going competence in all aspects of Primary Care.

Skills

Essential

Ability to assess and manage patient risk effectively and safely in accordance with policies/procedures/protocols/legislation and the needs of the patient and to refer when clinically appropriate using agreed pathways. Excellent ICT skills, familiar with GP clinical system and with experience of using a range of programs and software including SystmOne, Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet. Excellent interpersonal skills and strong communication skills. Able to engage and communicate with individuals and groups, both on a face to face basis and in writing. A conscientious and reflective clinical practitioner. Excellent time management skills and proven ability to prioritise workload. Confident in the accurate analysis of data and information; and identifying implications for the individual patient/impact on care plan. Able to support and motivate diverse teams of staff. Able to manage a team of professionals in an occasionally stressful environment. Ability to manage change. A strategic thinker.

Desirable

Proven record of effective use of networking and influencing skills. Experience of presenting information to wider audience.

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