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Welcome & Service Assistant

2 months ago

Bury St Edmunds, United Kingdom National Trust Full time

Summary

Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistant are at the forefront of giving exceptional service across the property. 

Interview Date: 25th September

Salary: £11.64 per hour

Contract/duration: Fixed term, 12 months

Hours/working pattern: 0 hours, weekend working essential

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Ickworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth Estate. With over 1800 acres of parkland, gardens and all-weather path to enjoy, Ickworth is the perfect place to get back to nature.

The team welcomes over 300,000 visitors a year to this Treasure House and its rolling Suffolk landscape. We benefit from working flexibly across departments, delivering an efficient and fun working environment. The visitor welcome team work both indoors and outdoors enjoying the difference each season brings. Together with our volunteers we bring exceptional service and have authentic conversations with every visitor.

This role will report to the Visitor Welcome Manager, who will provide you with a 1:1 diverse training plan. They will give you the daily support you need to feel confident and give you a tailored personal development plan to grow your career in the National Trust.

We are at our busiest when the public is as its leisure, please expect to work every / other weekend and some national holidays. 

What you'll be doing

As a Welcome and Service Assistant, you’ll be an ambassador for the Trust sharing our values and working as a team to link everything we do back to our cause. You'll provide stories about the amazing work we are doing and what supporter donations are funding, promoting local projects and our national strategy.

As a team you will confidently grow members and supporters, giving them everything they need for their visit. You'll lead volunteers, and deliver high standards of presentation, ensuring all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. 

Who we're looking for

We'd love to hear from you if you are:

customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places