Welcome & Service Assistant

7 months ago


Bury St Edmunds, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£10.78 per hour

**Contract duration**:Permanent

**Hours**:37.5 hours per week

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Reporting to the Visitor Welcome Manager, you'll join the visitor welcome team. We are at our busiest when the public is as its leisure, so please expect to work every / other weekend and some national holidays.

Ickworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth estate. With over 1800 acres of parkland, gardens and brand new all-weather path to enjoy, Ickworth is the perfect place to get back to nature.

The team welcomes over 250,000 visitors a year to this Treasure House and its rolling Suffolk landscape. We benefit from working flexibly across departments, delivering an efficient and fun working environment. The visitor welcome team work both indoors and outdoors enjoying the difference each season brings. Together with our volunteers we bring exceptional service and have authentic conversations with every visitor.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

Click here for more information about this location

What you'll be doing:As a Welcome and Service Assistant, you’ll be an ambassador for the Trust sharing our values and working as a team to link everything we do back to our cause. You'll provide stories about the amazing work we are doing and what supporter donations are funding, promoting local projects and our national strategy. As a team you will confidently grow members and supporters, giving them everything they need for their visit. You'll lead volunteers, and deliver high standards of presentation, ensuring all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

You’ll also support across departments, inspiring sales at our plant shop and making every cup count in our Porters Lodge Café.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

Who we're looking forWe'd love to hear from you, if you have:

- Customer focused with an understanding of the importance of great service
- A team player, but also can work on your own initiative
- Well organised and adaptable
- Willing to learn new skills
- Have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)



  • Bury St. Edmunds, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, you'll be at the forefront of giving exceptional service across the property. **Salary**:£10.78 per hour **Duration**:Fixed term contract for 12 months We are at our busiest when the public is as its leisure, so you'll be required to work every / other weekend and some national...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistant are at the forefront of giving exceptional service across the property. What it's like to work here:Ickworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth estate. With over 1800 acres of parkland, gardens and brand...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistant are at the forefront of giving exceptional service across the property. What it's like to work here Ickworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth estate. With over 1800 acres of parkland, gardens...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistants are at the forefront of giving exceptional service across the property. What it's like to work here:You'll report to the Visitor Welcome Manager, who will provide you with a 1:1 diverse training plan. The Welcome Manager will give you the daily support you need to...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistants, are at the forefront of giving exceptional service across the property. What it's like to work here:Ickworth House, with its classical Rotunda and East and West Wings, forms the centrepiece of the Ickworth estate. With over 1800 acres of parkland, gardens and...


  • Bury St. Edmunds, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistant are at the forefront of giving exceptional service across the property. **Hours**: 900 hours per year (18.75 hours per week). This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in...


  • Sherborne St. John, United Kingdom National Trust Full time

    Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. What it's like to work here This grand yet intimate family home is a treasure trove of rare artefacts, and we welcome people who can help bring The Vyne’s unique heritage to life....


  • Bury St, Suffolk, United Kingdom Service Service Employment Agency Limited Full time

    **Job Title:** Financial Services AssistantWe are seeking a highly organized and detail-oriented individual to join our Employee Benefits team as a Financial Services Assistant. This role involves providing administrative support, ensuring timely and accurate information.**Salary:** The estimated annual salary for this position is approximately £25,000 -...

  • Healthcare Assistant

    7 months ago


    Bury St. Edmunds, United Kingdom Service Care Full time

    **Position**: Flexible Mental Healthcare Assistant **Location**: Bury St Edmunds **Hours**: Full time, Part-time, Flexible Hours **About the Service**: The service is a 12-bed rehabilitation service that offers specialist care designed to support women who have a diagnosis of a Personality Disorder (PD) or an Emotionally Unstable Personality Disorder...


  • Bury St Edmunds, United Kingdom CV-Library Full time

    Customer Service Assistant   £25,000-£26,000 DOE Monday – Friday Full time Temp-to-perm Bury St Edmunds   On behalf of our client based on the outskirts of Bury St Edmunds, we are searching for a Customer Service Assistant to join their welcoming team. The successful candidate will have previous experience within a Customer...


  • St. Martin, United Kingdom National Trust Full time

    Summary As the Welcome & Service Assistant, it’s your role to ensure that every aspect of our visitor’s experience is going to be a delight. We welcome enthusiastic flexible people who are willing to support one another across the whole portfolio, to ensurecover is available during holidays, training etc. Weekend working will be a regular requirement in...


  • Bury St. Edmunds, United Kingdom Service Care Full time

    Are you a Psychologist seeking a new Permanent challenge? Do you have previous experience working with Adults with Personality Disorder amongst other Mental Health conditions? Service Care Solutions are recruiting for an experienced Psychologist for a Permanent opportunity supporting our established client in the Suffolk area. Our client is a leading...

  • Services Assistant

    7 months ago


    Bury St. Edmunds, United Kingdom Sainsbury's Full time

    **Location** - Mildenhall Store, Sainsbury's Supermarkets Ltd Recreation Way, Bury St. Edmunds, IP28 7HG **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 229309 **Schedule** Sun 10am - Sun 4pm Mon 12pm - Mon 6pm Wed 5am - Wed 11am Sat 6am - Sat 12pm - Total hours:...

  • Services Assistant

    7 months ago


    Bury St. Edmunds, United Kingdom Sainsbury's Full time

    **Location** - Mildenhall Store, Sainsbury's Supermarkets Ltd Recreation Way, Bury St. Edmunds, IP28 7HG **Hours** - Part-time **Contract-Type** - Fixed-Term Assignment **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 237403 **Schedule** Mon 6pm - Mon 10pm Wed 6pm - Wed 10pm Fri 6pm - Fri 10pm Sat 6pm - Sat 10pm - Total...

  • Star Players Welcome!

    9 months ago


    Bury St. Edmunds, United Kingdom Atkins Dellow Full time

    **JOB LOCATION**: **Atkins Dellow - Suffolk - Bury St Edmunds, Sudbury, Framlingham and Halesworth.**: **SALARY**: **Competitive**: **BENEFITS**: **Pension Scheme, Life Assurance, Health Care Plan, Generous holiday entitlement**: **SUMMARY OF ROLE**: **We are always looking for bright sparks to join us. If you would make a great addition to our team, we’ll...


  • Bury St, Suffolk, United Kingdom Service Service Employment Agency Limited Full time

    Are you an experienced administrator looking for a new challenge in the financial services sector? Service Service Employment Agency Limited is seeking a skilled FS Administrator to join their team in Bury St. Edmunds.Job SummaryWe are seeking a motivated and detail-oriented FS Administrator to manage client information, maintain accurate records, and...

  • Food Service Assistant

    7 months ago


    Bury St. Edmunds, United Kingdom Vertas Full time

    **Food Service Assistant** - Vertas Group Limited **Westgate Primary School** **16 hours per week, 38 weeks per year** - **Monday to Thursday**:10.00am - 13.15pm - **Friday**:10.15am - 13.15pm **£11.44 per hour** (Effective - from April) We're looking for a dedicated Food Service Assistant who wants to make a difference and thrives in a challenging...


  • Bury St Edmunds, United Kingdom CV-Library Full time

    Are you looking for an opportunity as an Assistant Service Manager where you can obtain career progression while making a difference to the lives of others? We have an exciting opportunity with a leading care specialist who are looking for an Assistant Service Manager to oversee one of their services in Bury St Edmunds, Suffolk. The service specialises in...


  • Bury St Edmunds, United Kingdom OakGar Recruitment Full time

    Are you looking for an opportunity as an Assistant Service Manager where you can obtain career progression while making a difference to the lives of others? We have an exciting opportunity with a leading care specialist who are looking for an Assistant Service Manager to oversee one of their services in Bury St Edmunds, Suffolk. The service specialises in...


  • Bury St Edmunds, United Kingdom OakGar Recruitment Full time

    Are you looking for an opportunity as an Assistant Service Manager where you can obtain career progression while making a difference to the lives of others? We have an exciting opportunity with a leading care specialist who are looking for an Assistant Service Manager to oversee one of their services in Bury St Edmunds, Suffolk. The service specialises in...