Clerical Officer

4 weeks ago


Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

You will be required to work as part of the clerical team during core working hours providing a high quality administration service to the Antenatal Clinic within Maidstone Hospital under the Women & Children's Directorate

Booking appointments for ultrasound appointments Booking appointments for Antenatal clinics Managing Reception Desk Pulling and prepping Antenatal notes General administrative duties

Duties are encompassed in the attached job description. Flexibility is a requirement to assist in covering periods of annual/sick leave.

Main duties of the job

Making appointments for 12 week Nuchal scans for the ultrasound department with target times. making outpatient appointments as directed to ensure efficient use of clinic time cancelling and re-scheduling clinics and appointments, as required 'cashing up' of appointments with appropriate outcomes Identification and passing onto secretaries and Consultants information regarding Did Not Attend patients (DNAs)

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Interview Date: 7th May 2024

Person Specification

Qualifications

Essential

Good standard of general education Keyboard skills

Desirable

Formal qualification in keyboard skills Formal qualification relevant to role customer service

Experience

Essential

Some experience allied to the role customer service Experience of work requiring a methodical and organised approach

Desirable

Experience of working within a hospital/ NHS/public sector setting Experience of a variety of IT systems Word/Excel/hospital administration systems Previous reception or allied experience

Skills

Essential

Understanding of the requirements of the Clinic Clerk/Reception role Knowledge of confidentiality Ability to pass on skills to others Decision making - knowing when to refer

Desirable

Experience of a variety of Trust IT packages Use of e-mail Time management skills

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