Service Manager for ED Flow

2 weeks ago

Maidstone, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

As the ED Service Manager with a focus on patient flow, you will play a pivotal role in optimising the efficiency and effectiveness of our Emergency Department operations. You will be responsible for overseeing the seamless movement of patients through the ED, ensuring timely access to care, and minimizing wait times. This role is dynamic and requires the ability to adapt to fluctuating demands, coordinating resources effectively to meet patient needs.

Main duties of the job

The post holder will be responsible for the day to day management of the Flow Co - Ordinator's within the EDs cross site. It is a fast paced and dynamic role that requires the post holder to be able to work under pressure and communicate the The post holder will be able to collate, understand and interpret complex information and present the information in an understandable way, eg write papers/reports for Executive Team level meetings This post holder undertakes a range of tasks that require the exercise of initiative to a significant level within defined limits and includes the organisational skills required to ensure the programme of works of the project are kept to the tight timeframes.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: 5th June 2024

Person Specification

Qualifications

Essential

oEducated to GCSE level standard in numeracy and English oEducation to degree level or equivalent experience working at management level/project level

Skills

Essential

oStrong interpersonal skills oStrong IT skills oAbility to evidence that you can work under pressure o Ability to evidence that you can prioritise your own work load while meeting the changing demands of the service oAbility to recognise the need for change based on performance and targets. oComputer literate and experienced in using MS Office packages

Experience/Knowledge

Essential

oPrevious experience of leading or managing a team in an administrative environment oIn depth knowledge of NHS PAS and EPR or any other administration system utilised within the trust. oGood understanding of wider NHS relationships between GPs and acute hospitals oIn depth knowledge of Administrative procedures and policies. oUnderstanding of the requirements regarding patient confidentiality oPrevious administrative, clerical and reception work.

Desirable

oPossess NHS clerical experience oPrevious NHS PAS experience oPrevious rota management experience

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