People Services Advisor

2 months ago

Bradford, United Kingdom Liberty Global Shared Services Limited Full time

We’re looking for a People Services Advisor to join us in Bradford.

Liberty Global Shared Service Centre (LGSSC) acts as a central specialty service supporting the wider Liberty Global group with specialisms in areas of Finance, Accounting, People, Legal & Systems. This central team supports a number of businesses across Liberty Global.

You will be delivering high quality and consistent Employee Services advice, supportg and resolution to all employees, people managers and outside parties across the end to end employee lifecycle spectrum, through the application of People/Shared Services policies and procedures with the purpose of making LGSSC a great place to work and delivering a great experience to our employees, in a way that improves their effectiveness day to day.

What will you be doing?

Deliver a quality, consistent, compliant and professional service to all employees

Resolve day to day employee and line manager service enquiries, issues and complaints, identifying and escalating any issues and incidents as appropriate

Supporting line managers and employees with generalist people support including, absence/performance management and misconduct guidance

Ensure that all employee data is entered into associated Employee Services systems in a timely, accurate and consistent manner, to agreed standards and targets

Create and maintain documents, records and data to agreed procedures and standards

Ensure the contact management system reflects the nature of the query to ensure a high level of People/Shared Service satisfaction

Action workflow requests in a timely and consistent manner

Ensure a high level of confidentiality is maintained in all aspects of work

Ensure all corporate policies, standards and agreed People/Shared Service processes are understood by employees and people team, rectifying any non-conformances and making approved amendments where necessary

Engage the employee and line manager on with the right guidance process, signposting them and walking them through the right templates, materials etc. to increase their understanding and capability to self-serve

Understand the needs of employees, line managers and people team (internal and external) and continuously seek to improve people services

We tend to look for people with:

Essential:

Must have a minimum L3 CIPD qualification

An understanding of the HR employee lifecycle

An interest in understanding of employment law, its application and best practice

Strong telephone and email communication skills, capable of delivering advice guidance and managing challenging conversations over the phone at pace

Experience of providing relevant advice on policy and process to line managers and employees desirable

What’s in it for you?

Competitive salary + Bonus **where applicable**

25 days annual leave with the option to purchase 5 more

Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance

Matched pension contribution up to 10%

Access to our car benefit scheme

Access to our online learning platform to continue to develop and grow your career with us

The chance to join an innovative, fast-paced and passionate team

Who we are:

Join Liberty Global and Shape Tomorrow’s Connections Today

At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.

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