Product Support Technician

5 months ago

Castle Donington, United Kingdom Medstrom Full time

Product Support Technician – Castle Donington

We are a and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.

We’re now looking for a Product Support Technician based from our global logistics facility in Castle Donington.

Your Role :

In this key role, full training will be provided and you will be responsible for the installation and maintenance of Medstrom products and other manufacturers equipment. You will provide assistance with product demonstrations and basic training to caregivers, assist with technical support and repairs and work closely with the commercial team to meet customer agreed service level agreements throughout the Midlands.

Specifically, you will:

– Collaborate with a dynamic team in a fast-paced, forward-thinking environment
– Build positive relationships with our valued customers
– Complete product demonstrations and basic training to hospital staff
– Deliver clean, ready-to-use, products to and around customer sites, prioritising according to agreed timescales
– Collect products after use and return to the service location for pre-installation maintenance
– Perform pre-installation maintenance on medical equipment
– Complete records of testing, delivery, and collection
– Perform product modifications and audits
– Help identify potential opportunities and communicate these accordingly
– Maintain available product stock and spare parts inventory
– Manage day to day jobs and prioritise SLA achievement

Working hours: 37.5 per week working Friday to Tuesday 9.30am – 6pm

There is opportunity for overtime and an on-call rota with a shift allowance and additional payment for hours worked, once fully trained.

Experience Needed :

Ideally you will already possess or be willing to develop the following skills with support:

– Experience within a customer service and/or customer facing environment
– Knowledge of Medstrom and/or other medical device manufacturers’ products
– Mechanical and/or electrical experience
– Experience working within a healthcare setting

Personal Requirements:

– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work using your initiative, and follow procedures laid out by the business to meet customer demand
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS-checked (or the willingness to complete one)
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)

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