Product Support Specialist

6 days ago

Castle Donington, Leicestershire, United Kingdom Medstrom Full time

Product Support Specialist

We are seeking a highly skilled Product Support Specialist to join our team at Medstrom. As a Product Support Specialist, you will be responsible for the installation and maintenance of Medstrom products and other manufacturers' equipment.

Key Responsibilities:

  • Collaborate with a dynamic team in a fast-paced, forward-thinking environment
  • Build positive relationships with our valued customers
  • Complete product demonstrations and basic training to hospital staff
  • Deliver clean, ready-to-use, products to and around customer sites, prioritizing according to agreed timescales
  • Collect products after use and return to the service location for pre-installation maintenance
  • Perform pre-installation maintenance on medical equipment
  • Complete records of testing, delivery, and collection
  • Perform product modifications and audits
  • Help identify potential opportunities and communicate these accordingly
  • Maintain available product stock and spare parts inventory
  • Manage day-to-day jobs and prioritize SLA achievement

Working hours: 37.5 per week, working Friday to Tuesday, 9:30am - 6pm. Opportunity for overtime and an on-call rota with a shift allowance and additional payment for hours worked, once fully trained.

Requirements:

  • Experience within a customer service and/or customer-facing environment
  • Knowledge of Medstrom and/or other medical device manufacturers' products
  • Mechanical and/or electrical experience
  • Experience working within a healthcare setting

Personal Requirements:

  • A proactive, 'can-do' attitude
  • Excellent customer service skills
  • The ability to communicate effectively
  • The ability to work using your initiative, and follow procedures laid out by the business to meet customer demand
  • Basic knowledge of hygiene and safety rules
  • Basic PC skills to include email and MS Office
  • DBS-checked (or the willingness to complete one)
  • Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)

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