Customer Service Administrator

1 month ago


Cookstown, United Kingdom Elis Ireland Full time

The company:

Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.

With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.


The Role

We are currently recruiting for a Customer Service Administrator for our site in Cookstown. Co. Tyrone.


The Customer Service Administrator will ensure quality of service in order to retain and develop existing customers by working alongside Customer Account Managers and other members of the Customer Service Team. The successful candidate will be able to adapt to business needs and ensure all reports, Paperwork, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.

 

 

Key Responsibilities:


      Respond to all customer query correspondence within agreed time frame and ensuring resolution, manage relationships between customers and Elis. Working closely with Production, stores and distribution teams where needed.

      Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.

      Process new sales contracts once approved onto the system

      Process weekly credits, additions and reductions on the internal system

      Process customer contract renewal paperwork and complete orders for stock and garments.

      Process customer mat orders and approve visuals of product pre order.

      Raise manual invoices to customers for logo badges, replacements, workwear sales.

      Monthly reporting as directed.

      Process cancellations on customer accounts once approved by CAMs


     Knowledge, Skills, Experience:

      Good interpersonal and communication skills

      Customer minded problem solver - proactive.

      Computer skills

      Good business understanding and commercial skills.

      Planning and organisation skills

      Team player

      Conflict management

      Enjoy working with people.

 




  • Cookstown, United Kingdom HAYS Specialist Recruitment Full time

    Job Description: We are seeking an experienced Sales Administrator to join our team in Cookstown. As a Sales Administrator, you will be responsible for communicating with business customers, processing new orders, and resolving any queries related to delivery or invoice issues. You will also inform customers of offers, liaise with internal departments, and...


  • Cookstown, United Kingdom Black Fox Solutions Full time

    Black Fox Solutions is expanding its sales and administration team and is seeking a Customer Service and Administration Manager to lead our client-facing operations. As a key member of the team, you will be responsible for developing and maintaining client relationships, managing phone calls and online interactions, processing orders and managing pricing,...


  • Cookstown, United Kingdom VANRATH Full time

    VANRATH are assisting with the recruitment of a **Customer Service Administrator **for a Global market leader that has a fantastic reputation. An amazing opportunity in a thriving organisation. This role is based in the company's **Cookstown **office. Shifts are Monday - Friday 9am - 2pm. **Salary** £15,000 per year + Fantastic Benefits...


  • Cookstown, United Kingdom HAYS Specialist Recruitment Full time

    Job DescriptionWe are looking for a highly organized and detail-focused Sales Administrator to join our team in Cookstown. As a Sales Administrator, you will be responsible for managing customer relationships, processing orders, and maintaining accurate records. This is an exciting opportunity to develop your skills and knowledge in sales administration...


  • Cookstown, United Kingdom Black Fox Solutions Full time

    Role DescriptionWe are looking for a Customer Service Professional to join our team at Black Fox Solutions. As a key member of our sales and administration team, you will be responsible for delivering exceptional customer experiences and supporting the sales team in achieving business objectives.ResponsibilitiesRespond to customer inquiries and resolve...


  • Cookstown, United Kingdom HAYS Specialist Recruitment Full time

    About the RoleWe are currently seeking an experienced Sales Administrator to join our team in Cookstown. As a Sales Administrator, you will play a key role in supporting the sales function, processing new orders, and communicating with customers.


  • Cookstown, United Kingdom HAYS Specialist Recruitment Full time

    Company OverviewThis award-winning company has been a leading provider of [industry/products] for nearly 20 years, operating across the UK, Ireland, and Europe.Job SummaryWe are seeking an experienced Sales Administrator to join our team. The ideal candidate will have excellent customer service and administrative skills, with the ability to work accurately...

  • Administrator

    4 months ago


    Cookstown, United Kingdom Black Fox Solutions Full time £24,000 - £27,000

    Administrator – Cookstown - £24-27k (DOE)Join the sales and administration team of a leading travel and transport company!! Working Hours: 9-5pm Monday – Friday The role:Maintain and build client relationshipsAnswer telephone and website queriesProcess orders / pricingGeneral administration and customer serviceAbout you:Previous experience in the...


  • Cookstown, United Kingdom HAYS Specialist Recruitment Full time

    Sales Administrator Role OverviewWe are seeking a highly skilled Sales Administrator to join our team in Cookstown. The ideal candidate will have excellent communication skills, be able to work accurately and efficiently, and possess strong problem-solving abilities.**Key Responsibilities:**• Manage new orders, process customer inquiries, and resolve...

  • Quote Administrator

    1 month ago


    Cookstown, United Kingdom Hays Specialist Recruitment Full time

    Quote Administrator - Cookstown The company: Our client an award-winning organisation based in Cookstown is firmly established as one of Europe's largest manufacturing organisations and is a market leader in their industry.They are a family run company and have successfully been trading for over 30 years and now have sites across Europe.Due to expansion they...

  • Administrator

    2 days ago


    Cookstown, United Kingdom McElroy Resourcing Full time

    **Administrator / Office Admin** Our client a leading employer who due to increase work demand require additional administrative support in various functions of their business **Job Duties**: - Processing of cash hires - Cash till and credit card reconciliation - Recording and allocating customer receipts - Assist credit controller with customer queries -...


  • Cookstown, United Kingdom Black Fox Solutions Full time

    About the RoleAs a Sales and Administration professional at Black Fox Solutions, you will be responsible for maintaining and building client relationships. Your duties will include answering telephone and website queries, processing orders and pricing, and providing general administration and customer service.Key ResponsibilitiesMaintain and build client...


  • Cookstown, United Kingdom Black Fox Solutions Full time

    Are you looking for a challenging role in the sales and administration sector? As an Administrator at Black Fox Solutions, you will be working closely with our team to maintain and build client relationships. Your strong IT skills and experience in sales/administration make you an ideal candidate for this position.About the RoleMaintain and build client...

  • Sales Administrator

    3 weeks ago


    Cookstown, United Kingdom Hays Specialist Recruitment Full time

    Sales Administrator - Cookstown Your new company Fantastic opportunity to work for an award-winning company based in Cookstown.This company have been in business nearly 20 years and operate throughout the UK, Ireland and Europe.Due to expansion they are recruiting for a Sales Administrator.Hours of work for this role is 8-5 Monday - Thursday and Friday...

  • Sales Administrator

    2 months ago


    Cookstown, United Kingdom HAYS Specialist Recruitment Full time

    Sales Administrator - Cookstown Your new company Fantastic opportunity to work for an award-winning company based in Cookstown. This company have been in business nearly 20 years and operate throughout the UK, Ireland and Europe. Due to expansion they are recruiting for a Sales Administrator. Hours of work for this role is 8-5 Monday - Thursday and Friday...


  • Cookstown, United Kingdom Black Fox Solutions Full time

    About the RoleWe are looking for a Sales and Administration Specialist to help drive business growth and provide exceptional customer service. In this role, you will maintain and build client relationships, answer phone calls and respond to online inquiries, process orders and manage pricing, and perform various administrative tasks.The ideal candidate will...


  • Cookstown, United Kingdom BA Components - Cookstown Full time

    We are looking for a highly motivated Retail Customer Services Advisor to join the Cookstown Customer Services Team. This key role involves working in close collaboration w_i_th production, purchasing and sales management across our 3 sites and also throughout our distribution network. Main responsibilities include: Processing orders to customer...


  • Cookstown, United Kingdom ASDA Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at ASDA. As a Customer Service Representative, you will be responsible for serving customers at the checkouts, maintaining a high level of customer satisfaction, and ensuring that all transactions are processed efficiently. You will also be responsible for assisting with...

  • Office Administrator

    7 months ago


    Cookstown, United Kingdom Kurate Full time

    **The Company -** **Kurate** is an ambitious international Jewellery company with customers throughout the UK, Europe and Asia. We are a team of passionate people who have expert knowledge in the jewellery and fashion industry. Based in Cookstown we are a local company operating in global markets. We work closely with all our customers to select great...


  • Cookstown, United Kingdom Gordons Chemists Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Gordons Chemists. This is a Full Time and Temporary position working 40 hours over 5 days per week as per shop rota.The estimated salary for this role is £8-10 per hour, depending on experience.Job Description:Company Overview: As a customer-focused company, we pride...