Customer Services Advisor
7 months ago
We are looking for a highly motivated Retail Customer Services Advisor to join the Cookstown Customer Services Team.
This key role involves working in close collaboration w_i_th production, purchasing and sales management across our 3 sites and also throughout our distribution network.
Main responsibilities include:
Processing orders to customer requirements with a high degree of accuracy and efficiency
Direct, when appropriate to other departments to address the customer's needs
Working with management to maintain best practices for efficient communication with customers
Address customer questions about new products, services, promotions
Preparing product quotations and pricing for customers
Building a product / service knowledge on business offerings and match customer needs with business wants
- Previous experience working within a fast-paced customer service environment
- Ability to work well in a busy team environment
- Strong attention to detail
- Multitasking skills and good organisational abilities
- Proficient in the use of Microsoft Office Packages
- Clear written and oral communication skills
- Excellent interpersonal skills and the ability to interpret information
Ability to work calmly under high-stress situations
**Salary**: From £27,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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