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Food and Beverage Host

3 months ago

Aberlour, United Kingdom Edrington Full time

Our Craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

Salary £15.23 per hour plus shift allowance 37 days holiday, plus 4 Giving More volunteer days Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%) Share in our success with up to 10% Share Reward scheme (subject to eligibility) Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

As a The Macallan Food & Beverage Host you will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. The Macallan Estate F&B offering extends across The Brasserie, The Macallan Bar, Easter Elchies House, Ghillies Cottage and The Macallan Fishing Lodge. The Estate also hosts a variety of five star events throughout the year, delivering a truly exceptional experience for our guests. 

Make an Impact

Reporting to the Food & Beverage Manager, the Food & Beverage Host is entrusted with the following key responsibilities:

Upholding the highest standards of service in the bar, brasserie, and at events Consistently providing exceptional guest service to surpass guest expectations Ensuring The Macallan food and beverage areas maintain high standards of performance and service, with proper setup and maintenance according to agreed standards Delivering a friendly and professional service approach during breakfast, lunch, dinner, and events Completing seamless table turnarounds efficiently Possessing an in-depth knowledge of The Macallan food menu and cooking techniques to provide informed recommendations to guests Maintaining comprehensive knowledge of the drink and coffee menu and the standards for their service Guaranteeing The Macallan bar consistently achieves exceptional performance and service standards Ensuring drink quality and presentation are consistently exceptional and adhere to brand etiquette Continuously developing the bar service offering, including menu development, in alignment with brand growth and identity Ensuring all ingredients are planned, sourced, prepared, and stored appropriately and promptly

Your Talent and Skills

To be successful in this role, you have a friendly and approachable demeanor towards customers and colleagues. While experience in breakfast, lunch, dinner, and event service within a hospitality establishment is desirable, it is not essential as comprehensive training will be provided. A positive, “can-do” attitude is crucial, along with basic knowledge and understanding of food hygiene. Basic bar knowledge is also desirable but not essential, as full training will be given. You demonstrate confidence and professionalism, with a mature manner and a strong sense of ownership and pride. Being quality-driven with high standards of cleanliness and attention to detail is essential. You must be willing to work shifts, including early breakfast and late dinner shifts, as well as weekends. Responsible handling of cash and credit card transactions, along with strong numerical, literacy, and communication skills, is also required.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Applications close 16th August 2024 at midnight*