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Radiology Clerical Officer

3 months ago

AshtonunderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

Job summary

Radiology Clerical Officer - Band 2 - Permanent

The Department of Radiology is looking to recruit a full-time Clerical Officer to join the administration team, the post holder will be providing administration and reception support for all modalities within Radiology.

The successful candidate will need to have previous experience of reception work, preferably in a healthcare setting, in addition to beingwell organised, motivated and beflexibleto meet the needs of the service.

The Radiology reception service operates on a rota system between the hours of am and pm seven days per week. Please note that these hours are the contracted hours and candidates must be available to work all shift patterns.

The successful candidate will be responsible for providing a high quality clerical service to facilitate the effective organisation of the departments clerical structure. They will be required to work across the department offering support to both clinical and non clinical staff members.

Main duties of the job

To provide clerical support to the Department of Radiology; working in all modalities on rotation as a member of the team.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Safety Care Respect Communication Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job description

Job responsibilities

MAIN RESPONSIBILITIES

To be responsible for the reception of patients attending for radiological examinations. To use the computer systems (CRIS, Lorenzo, iFIT) to maintain and update patient and departmental records. To process appointment cancellations and ensure patients are re-listed to receive a further appointment as required.Requesting and receipt of health records as required using iFIT provide assistance as rostered within the Radiology Booking Office (telephoning patients following departmental protocols with appointment reminders, pre-scanning information or informing patients if their appointment is to be cancelled at short notice, for example, in theevent of scanning equipment failure) Booking of ambulance transport and interpreters as required. To ensure prompt retrieval of referrals via the order-comms system. To deal with telephone calls and enquiries from wards, departments, medical practitioners, members of the public and other hospitals. To be responsible for the burning of imaging CDs and electronic transfer of images to external NHS Trusts. To retrieve and file referral cards in chronological assist in the training of newer members of staff and, on occasion students, on work placement To work on a rota system in modalities as directed by the Reception Supervisor. To assist in stock control and inform Supervisor/Superintendent Radiographer of any requirements. To ensure good communications with all grades of staff whilst liaising with other departments. To ensure that all departmental safety policies & procedures and fire regulations are report any hazards or potential hazards.

INFECTION PREVENTION AND CONTROL You are personally responsible for ensuring that you protect yourself, patients, visitors and colleagues from the risks of infection associated with health care activities and the care environment. You must adhere to infection prevention and control policies at all times liaising with the infection control team and acting on any instructions given. You must attend regular infection prevention and control update training. You should at all times promote and demonstrate good practice for the prevention and control of infection.

KNOWLEDGE AND SKILLS Must demonstrate good communication and interpersonal skills to be able to exchange information with patients who have a variety of barriers to understanding.

EFFORT AND UNDERSTANDING To be able to deal with distressed patients when presenting at the receptions. To be able to work under pressure and to strict deadlines. To adapt and quickly respond to changes in departmental needs. To concentrate for frequent periods of time whilst entering and checking patient details on the computer. To use VDU equipment on a daily basis.

Person Specification

Qualifications

Essential

Good Standard GCSE's (Grade A-C or Grade 4-9) or CSE Grade 1 including English Language & Mathematics or equivalent relevant experience PC Literate

Experience

Essential

Experience of working in a face to face patient/client reception role

Desirable

Experience of working in Radiology Experience of working in a clerical role within the NHS

Skills

Essential

Accuracy & Attention to Detail Understanding of Confidentiality Ability to work alone and as part of a team Basic numeracy skills Ability to follow the established computer systems Willingness to train and be trained Committed to personal / professional development