Modern Desktop Product Designer

7 months ago

Southampton, United Kingdom Kingfisher Full time

Overview

We’re Kingfisher, A team made up of over 78,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you

This role sits in the Modern Desktop Product Group, within End User Services. In this role you will be expected to design and deliver new Services for Kingfisher group across a variety of Technical Services that fall under the Modern Desktop Product Scope. This role is a predominately Design/ Project-oriented role, with an expected 80/20 delivery / support workload split.

What's the job Recognised expert in the design and delivery of high-quality IT services Providing technical governance across Projects, BAU and related SIPs Engaging wider designers and architects to achieve programme consistency Advising colleagues/ customers of feasibility and risks of potential solutions and support creation of initiatives Creating Infrastructure designs, performing solution evaluation as needed against requirements – balancing requirements, costs and risk Managing and monitoring workload through JIRA EPICS and Stories. Defining detailed activity and resource plans to deliver project & SIP outcomes Delivering new Technical Services as part of a Project team/ managing 3rd party services, delivery partners and external vendors to deliver solutions Being an evangelist within the IT community, using Viva, SharePoint, Teams etc. Feeding into the products strategy, IT strategy, roadmaps and standards & engaging product vendors/ whilst maintaining IT/ industry awareness as necessary What you'll bring Extensive experience working in a 3rd-line technical support role. Experience designing and delivering a variety of Technical Services within a complex Enterprise environment. Recognised as “SME” for relevant Product Groups relating to the role. Demonstrable feedback-driven approach to Service Design and Service Improvement Experience working within a large organisation with a globally disparate user-base. Relevant experience working with managed service providers and third parties. “Technologist” mindset – detailed understanding of vendor roadmaps, Group Technology roadmaps, business/ industry challenges and trends with an ability to translate these into a roadmap/ strategy to develop services.

Proficiency in the following areas, Intune, Windows 11, Autopilot, PowerShell, Modern Management.

Be Customer Focused – constantly improving our customers’ experience I listen to my customers I use available data to help make decisions Be Human – acting with humanity and care I do the right thing I am respectful

Be Curious – thrive on learning, thinking beyond the obvious

I build and share new ideas I try new things and share my learnings Be Agile – working with trust, pace and agility I have courage to be creative Done is better than perfect, I aim for 80/20

Be Inclusive – acting inclusively in diverse teams to work together

I embrace allyship I have self-awareness and a desire to learn

Be Accountable – championing the plan to deliver results and growth

I own my actions I understand the Kingfisher plan and how it relates to my role

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.

#LI- DW1

Rewards & Benefits

What we offer.

Private Health Care

Opportunity to receive up to family level cover with Bupa. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Kingfisher Pension Scheme

Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.

25 Days' Holiday

25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).

Staff Discount

20% discount at B&Q and Screwfix. Eligible after 3 months service.

Kingfisher Share Incentive Plan (SIP)

Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

Life Assurance

x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.

Bonus

Competitive bonus scheme that aligns to work level of role.

Kingfisher Share Save

Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

Our Behaviours

At Kingfisher, we are united by our 6 core behaviours

Be customer
focussed

Constantly improving our customer experience

Be human

Acting with humanity and care

Be curious

Thriving on learning, thinking beyond the obvious

Be inclusive

Acting inclusively in diverse teams to achieve together

Be agile

Working with trust, pace and agility

Be accountable

Championing the plan to deliver results and growth

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