Modern Desktop Product Lead
1 month ago
We are looking for an experienced Modern Desktop Product Lead to join our team in the Modern Desktop Product Group. As a key member of our End User Services team, you will be responsible for designing and delivering new services for Kingfisher group across various technical services.
This role is a blend of design and project-oriented work, with an expected 80/20 delivery/support workload split. You will work closely with our designers and architects to achieve programme consistency and provide technical governance across projects, BAU, and related SIPs.
The ideal candidate will have extensive experience working in a 3rd-line technical support role, designing and delivering technical services within complex Enterprise environments, and recognised as an SME for relevant product groups.
Key Responsibilities- Designing and delivering new technical services for Kingfisher group
- Providing technical governance across projects, BAU, and related SIPs
- Engaging with wider designers and architects to achieve programme consistency
- Advising colleagues/customers on feasibility and risks of potential solutions
- Creating infrastructure designs and performing solution evaluations
- Extensive experience in 3rd-line technical support roles
- Experience designing and delivering technical services in complex Enterprise environments
- Recognised as an SME for relevant product groups
- Demonstrable feedback-driven approach to service design and improvement
- Experience working in large organisations with globally disparate user bases
- Competitive salary of £70,000 - £90,000 per annum
- Private healthcare, pension scheme, and 25 days' holiday
- Staff discount and life assurance
- A collaborative and inclusive work environment
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