Patient Administration Officer

2 weeks ago


York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job summary

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application .

We have an exciting opportunity within our Ophthalmic Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer.

About the role...

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About you...

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff. The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

We have both full time and part time hours available working any 5 days in 7 which will include a potential of 1 in 5 rostered weekends, Saturday or Sunday.

Please note this post is cross site between York Hospital and York Community Stadium and the role is not eligible for Tier 2 Sponsorship

Main duties of the job

Duties will include:

Working on a very busy reception desk. Administering referrals via the electronic booking system "E-Referrals". Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary. Always maintaining patient confidentiality. Answering patient questions/queries both verbally and face to face. Placing all new patient appointments within agreed timescales and in accordance with consultants' requests Making follow-up appointments adhering to booking rules Completing worklists - ensuring all requests by consultants are adhered too. Checking patients in and out of clinic

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manage

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description .

Across our organisation, people are guided by values that were co-developed with staff: we are kind ; we are open ; and we pursue excellence .

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Experience

Essential

Previous Customer Service and Admin Reception Experience

Desirable

Previous experience of NHS outpatients services/customer services

Qualifications:

Essential

Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths. Computer literacy skills NVQ 2 or equivalent (or proven working knowledge)

Desirable

Educated to 'A' Level standard

Personal Attributes

Essential

Willingness to undertake further training relevant to position Willing to be flexible and adapt to changing needs of the service

Knowledge, Skills & Abilities

Essential

Excellent organisational skills Ability to cross reference information and pay attention to detail Evidence of good verbal communication skills and interpersonal skills Ability to manage own workload taking remedial action as necessary Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients

  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity within our Ophthalmic Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer. About the role You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity within our Ophthalmic Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer. About the role You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will...


  • York, York City, United Kingdom York Teaching Hospital NHS Foundation Trust Full time

    If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application.We have an exciting opportunity within our Ophthalmic Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer.About the role...You will be required to provide a...


  • York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job summary If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application . We have an exciting opportunity within our Ophthalmic Department here at York Teaching Hospital for a dynamic forward-thinking person to join our busy Administration Team as a Patient Admin Officer. About the role... You will...


  • York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator Patient Administrator York | Administrator | Permanent | Full Time £21,333 per annum 37.5 hours per week Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be...


  • York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator Patient Services Administrator York | Administrator | Permanent | Full Time £21,333 pro rata 2 positions available - 1x 22.5 hour contract Mon-Wed & 1x 15 hour contract Thur & Fri. Shift pattern is Week 1 8-4 & Week 2 10-6. Are you a confident and customer-focused administrator, who’s passionate about great...


  • York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Administrator **Patient Services Administrator** **York | Administrator | Permanent | Part Time** **£21,333 per annum** **22.5 hours per week** Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re looking for. Join the nation’s largest...

  • Patient Admin Officer

    3 months ago


    York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    The Ophthalmic department are looking to expand their busy admin team at both York Teaching Hospital and the Community Stadium (Vangarde, York). So if you're dynamic and forward-thinking this could be the job for you! The Patient Admin Officers provide an essential administration support service relating to Ophthalmology Outpatient Services, including...


  • York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Bank Patient Services Administrator Bank Patient Services Administrator York Nuffield Hospital | Administration | Contract | Bank £10.94 per hour 0 hours per week Nuffield Health is the UK’s largest Healthcare Charity. We’re taking care of the nation’s wellbeing. Now, so can you. If you’re enthusiastic, ambitious and ready to join...


  • York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    We are pleased to be able to advertise this exciting opportunity to join our Dermatology Team as a Band 2 Receptionist/Administrator.The post is based at York Teaching Hospital and the successful applicant will join a small team providing administration and reception cover. The role will also involve providing general information and being the initial point...


  • York, United Kingdom Priory Medical Group Full time

    **Administrator (Patient Records)** **Priory Medical Centre, Acomb (YO24)** Do you have proven experience of working in administration? Or are you looking for a role that helps build a career in administration, developing skills that last a lifetime? Would you be interested in working in our supportive and friendly Administration Team? An exciting...


  • York, York City, United Kingdom Priory Medical Group Full time

    Administrator (Patient Records)Priory Medical Centre, Acomb (YO24)Do you have proven experience of working in administration? Or are you looking for a role that helps build a career in administration, developing skills that last a lifetime?Would you be interested in working in our supportive and friendly Administration Team?An exciting opportunity has opened...

  • Call Handler

    2 months ago


    York, United Kingdom Priory Medical Group Full time

    We think the purpose of this job is pretty simpleto provide ‘the best’ customer serviceevery dayevery patient! As a Call Handler based in our Patient Central team, you are the voice of our Practice as you will be the first person many of our patients will come into contact with when booking their appointments. Not only do our patients need you to have a...


  • York, United Kingdom Elvington Medical Practice Full time

    Starting hourly rate £11.46 A superb opportunity has arisen to join the Patient Services Team at Elvington Medical Practice. Main Purpose of Job: 1. Primary interface to all patients; handling telephone calls, arranging appointments and communicating with patients 2. Responsible for maintenance and upkeep of computerised patient record 3. Meeting and...


  • York, United Kingdom Nuffield Health Full time

    HEAD OFFICE Patient Services Team Leader Patient Services Team Leader York Hospital | Admin | Permanent | Part Time Up to £25,000 pro rata depending on experience 20 hours a week to include various shifts Our Patient Services department at York Hospital currently have an opportunity for a Patient Services Team Leader. Start your journey with us whilst...

  • Patient Navigator

    3 weeks ago


    York, United Kingdom Nimbuscare Ltd Full time

    **Patient Navigator - York Integrated Community Team (YICT)** **Salary**: £21,840 to £22,425 per annum (pro rata for part time hours) **Tenure**: Permanent **Hours**: Full-time / Part-time / Flexible working **Job Summary** York Integrated Community Team is expanding its patient navigator team to support the Frailty Hub at Acomb Garth. We are looking...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Patient Safety Team to support the Datix Manager and Datix Module Leads, to be an in-house expert for the Datix. The role will be to ensure relevant staff are fully trained and supported in use of the modules, ensuring that correct data entry leads to accurate statistical reports, and that the Trust is able to...

  • Call Handler

    4 weeks ago


    York, United Kingdom Priory Medical Group Full time

    Job summary We are currently looking for enthusiastic people with excellent communication skills to join our well respected Patient Central Team. The team is responsible for taking enquiries from patients and making sure they are dealt with in a timely and professional manner. Here at PMG, we are looking for people with positive outlook who have: ...


  • York, United Kingdom Myhealth Full time

    **Job Summary** We are seeking highly motivated and customer-oriented individuals to join our team as a Patient Services Team Members. As the first point of contact for our patients, you will play a crucial role in providing exceptional service and resolving enquiries or concerns. If you have excellent communication skills and enjoy helping others, we would...


  • York, United Kingdom Myhealth Full time

    '''Job Summary''' We are seeking highly motivated and customer-oriented individuals to join our team as a Patient Services Team Members. As the first point of contact for our patients, you will play a crucial role in providing exceptional service and resolving enquiries or concerns. If you have excellent communication skills and enjoy helping others, we...