Motor Claims Desktop Engineer

7 months ago

Birmingham, United Kingdom Direct Line Group Full time

About Us

Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege and Green Flag. Our mission is to make insurance easier and better value for customers.

We currently have an exciting opportunity for experienced Motor Claims Desktop Engineers to join one of our Internal Engineering Teams , on full-time and permanent basis.

These roles can be based from our Glasgow , Leeds or Birmingham office with hybrid working. (2 days a week in the office)

What you will be doing:

You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management. 

Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.

Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy

Support the delivery and management of the AD spend

Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with the appropriate internal and external contacts.

Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.

Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.

Develop self to maximise your full potential in the role

What we are looking for:

Applicants must have previously worked in the Automotive industry, undertaking similar duties, either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar

ATA VDA qualifications are desirable

Applicants should also have a good understanding of Thatcham Escribe and Audatex software, along with good knowledge of vehicle repair techniques and motor insurance claims processes

Hours:  35 hours (Monday – Friday, 9am-5pm)

Location: Commutable to either Leeds, Birmingham or Glasgow

Hybrid Working: 2 days in local office and 3 days from home

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach .

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want)

Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year

50% off home, motor and pet insurance

Free travel insurance and Green Flag breakdown cover

Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

Buy-as-you-earn share scheme

Employee discounts and cashback

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-Hybrid #LI-PK1

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