Document & Business Solutions - Operations Manager
3 weeks ago
Document & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS’s online service platform.
As an Operations Manager in the Document & Business Solutions team, you will be the primary point of contact to oversee, manage and ensure high quality Mail & Courier, Print and Imaging Capture production duties, Trade & Working Capital (T&WC) operations and Campus Shuttle Services to meet the targets and standards as part of the Bournemouth operations group.
You will be responsible for the day-to-day oversight and operational management of staff. You will actively manage the team and operations to ensure work requests and volumes receive the correct manpower and processes are adhered to providing quality output without errors. You will be the first point of contact for the local and DBS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.
Job responsibilities
Support performance development processes and meet with team to review business and personal priorities, development, training and coaching Promote and manage an inclusive work environment, providing direct management oversight, guidance and development of employees, and teams, in line with the JPMorgan Chase Business Principles Develop key client partnerships, meeting clients on a regular basis to update on service performance Manage and direct overall employee activity including communication of priorities, deployment decisions, staffing levels, and performance management Deliver on departmental initiatives, projects and ongoing activity, keeping management and colleagues properly informed of status progress, successes and issues Identify gaps and opportunities for improvement, generating new and innovative approaches to daily tasks. Analyse, prioritize, recommend and implement alternative solutions and enhancements to improve effectiveness and efficiency of products, services, and processes, sharing with peers where appropriate. Manage multiple vendor relationships, measuring performance and reporting metrics for all supporting key performance indicators (KPIs) Follow, assure and provide oversight in managing compliance with all established policies, protocols, procedures and processesRequired qualifications, capabilities, and skills
Strong written and spoken English skills Able to demonstrate and evidence leadership, communication and people skills Excellent time management and organizational skills Excellent understanding of print and insertion technologies in a production environment, mail and courier systems, tracking programmes, T&WC operations and Shuttle Services Good working knowledge of key Microsoft programmes and ability to analyse data Experience with handling client requests/issues and managing products and service expectations Organized and efficient with self-motivation Managing change, process and staff development-
Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full timeJob DescriptionDocument & Business Solutions is the company's primary office-based services provider for the firm, globally, operating across various regions in more than 50 cities. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail...
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Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full timeJob DescriptionDocument & Business Solutions is the company's primary office-based services provider for the firm, globally, operating across various regions in more than 50 cities. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail...
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Document & Business Solutions - Operations
3 weeks ago
Bournemouth, United Kingdom JPMorgan Chase & Co Full time**JOB DESCRIPTION** Document & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail...
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Bournemouth, United Kingdom JPMorgan Chase & Co. Full timeDocument & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across variety of ragions in more than 50 cities. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail...
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Bournemouth, United Kingdom JPMorgan Chase & Co. Full timeDocument & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across variety of ragions in more than 50 cities. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail...
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Bournemouth, United Kingdom JPMorgan Chase & Co. Full timeDocument & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across variety of ragions in more than 50 cities. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail...
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Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full timeJob DescriptionDocument & Business Solutions (DBS) is the company's primary office-based services provider for the firm, globally, operating across variety of ragions in more than 50 cities. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy,...
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Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full timeJob DescriptionDocument & Business Solutions (DBS) is the company's primary office-based services provider for the firm, globally, operating across variety of ragions in more than 50 cities. Document & Business Solutions is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy,...
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Bournemouth, United Kingdom JPMorgan Chase & Co. Full timeDocument & Business Solutions (DBS) is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger,...
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