Operations Specialist

3 weeks ago


Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Use your customer service skills and attentiveness on daily basis and find yourself in this role.

As a Operation Specialist in Document & Business Solutions (DBS) team you will be responsible for providing vital products and services, including but not limited to, creative & design, document creation/print/copy, mail distribution, messenger, courier, and fulfillment scanning and archiving. Additionally, DBS manages a suite of products, including, SmartPrint (floor printers), mail digitization and DBS’s online service platform.

Document & Business Solutions is the company’s primary office-based services provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS

As a Document & Business Solutions Operations Specialist you will be expected to serve in a production capacity. Additionally, you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs, quality, and productivity standards. Some of the functions include but are not limited to:
**Responsibilities**:

- Operating functional equipment; including printing, scanning, inserting, sortation, X-ray and other equipment, as applicable. Receive and process incoming and outgoing work.
- Print and finish and distribute all submitted print requests and documents.
- Scan documents/files and integrate into agreed document workflow/depositories.
- Arrange courier collection including required manifest(s) and documentation. Manage other logistics function such as shuttle bus operations and overnight shipping.
- Inventory management and fulfillment for production centers. Respond to all requests and inquiries from end users of the DBS services.
- Identify non-compliant activities, resolve discrepancies and escalate as appropriate. Maintain basic record keeping and tracking of data as required by management.
- May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.

**Required qualifications, capabilities and skills**
- Good customer service skills, attentiveness, able to interact positively and pleasantly. Ability to follow directions, show initiative, work and perform duties under mínimal supervision, and follow through on tasks.
- Self-motivated with proven ability to learn and to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills. Able to work productively in a fast-paced team environment.
- Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information. Basic understanding of risk and control for the activities responsible. Be aware of and maintain safe working practices related to H&S.
- Able to resolve problems and with the ability to recommend process improvements.
- Must be comfortable with and have a solid understanding of basic business technology.
- An intermediate understanding of the English language, in verbal format and written format, is required. High school diploma or equivalent required.

**Preferred qualifications, capabilities and skills**
- A good understanding of working in a busy hands-on production environment
- Working knowledge of digital printers, automated insertion machines and scanners

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.



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