Digital Document Services Transformation Associate

2 weeks ago

Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Join the Digital Document Services Team and develop you career

As a Digital Document Transformation Associate within Digital Document Services (DDS), you will be responsible for identifying and scoping global transformation opportunities, re-engineering processes, defining requirements to optimize operational processes and supporting the implementation of change across the teams. You will collaborate with operations leads, business stakeholders, project teams, Product and Engineering to drive process improvements, working to tight deadlines. You will also be a key representative of the DDS operations teams in the EMEA region, providing oversight, driving change and building stakeholder relationships.

**Job responsibilities**
- Understand sand documents business processes in detail and proactively challenge the status quo
- Partners with a wide-range of DDS and business stakeholders in the design, prioritization and implementation of process improvements
- Drives the adoption of platform and process changes across DDS Operations and impacted stakeholders through change readiness activities such as communications, training, testing
- Scopes problems, identifies actionable opportunities, and makes recommendations for process improvement to improve client experience, efficiency and control
- Performs data analysis to support recommendations and implementation of change
- Applies understanding of innovation in financial services and emerging technologies (e.g. AI/machine learning and low-code solutions) to process optimization
- Develops content to periodically update leadership and stakeholders of the transformation roadmap and status
- Acts as a DDS representative of the EMEA business processes, ensuring KPIs are on track, owning remedial plans and championing improvement initiatives

**Required qualifications, capabilities, and skills**
- Relevant experience in process improvement, change or relevant domain area
- Strong organization and attention to detail
- Ability to communicate with stakeholders across a variety of functions

**Preferred Skills**:

- Knowledge of Payments business and processes

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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