Client Service Account Manager

1 month ago


Bournemouth Dorset, United Kingdom JPMorgan Chase & Co. Full time

As a Client Service Account Manager - Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. The CSAM is the client's champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular "Service Reviews" with clients either in person or remotely.
Maintains an accurate and active service temperature check for all Clients within the portfolio
Identifies and remediates service issues that impact the Client and escalate potential risk associated with Client activities
Understands the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)
Assists in developing and executing jointly agreed service plans that focus on process improvements for Clients
Promotes use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience
Strong Customer-facing / relationship management experience in similar area
Ability to develop and mobilize internal network, key stakeholders and associated resources
Keen interest in the Banking digital technology transformation agenda
In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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