Client Service Account Manager

1 month ago


Bournemouth Dorset, United Kingdom JPMorgan Chase & Co. Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

If you are keen to develop an excellent understanding of our client's primary business and ensuring a seamless client experience, then join our team.

As a Client Service Account Manager - Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. The CSAM is the client's champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular "Service Reviews" with clients either in person or remotely.

Job responsibilities

  • Is responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
  • Maintains an accurate and active service temperature check for all Clients within the portfolio
  • Identifies and remediates service issues that impact the Client and escalate potential risk associated with Client activities
  • Understands organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
  • Understands the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)
  • Assists in developing and executing jointly agreed service plans that focus on process improvements for Clients
  • Promotes use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience

Required qualifications, capabilities, and skills

  • Strong Customer-facing / relationship management experience in similar area
  • Excellent verbal and written communication skills, including executive communication skills
  • Ability to develop and mobilize internal network, key stakeholders and associated resources
  • Keen interest in the Banking digital technology transformation agenda
  • In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
  • Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to work effectively under pressure

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

#J-18808-Ljbffr

  • Bournemouth, Dorset, United Kingdom JPMorgan Chase & Co. Full time

    As a Client Service Account Manager - Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client's organization. The CSAM is the client's champion and is empowered to...


  • Bournemouth, Dorset, United Kingdom Trial Balance Full time

    If you can’t think of anything, the chances are that you don’t work for my client, one of the most sociable and vibrant practices in the local area. This firm has a great reputation in the local market, both for the quality of service that they offer to their clients, and also for employee satisfaction. They are currently in the market to recruit an...

  • Accounts Senior

    1 month ago


    Bournemouth, Dorset, United Kingdom Trial Balance Full time

    What’s been the most enjoyable part of your working day so far? If you can’t think of anything, the chances are that you don’t work for my client, one of the most sociable and vibrant practices in the local area. This firm has a great reputation in the local market, both for the quality of service that they offer to their clients, and also for...


  • Bournemouth, Dorset, United Kingdom JPMorgan Chase & Co. Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Are you looking for a leadership role within Client Account Services where you will lead a client facing team of Service Delivery Associates? Then this is the role for you. As the Client Operations Manager within Client Account Services...


  • Bournemouth, Dorset, United Kingdom JPMorgan Chase & Co. Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Are you looking for a role where you will be building trusting professional relationships and connecting with both external and internal clients? Then join our team! As a Client Account Services - Senior Associate in the Service Delivery...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    If you are keen to develop an excellent understanding of our client’s primary business and ensuring a seamless client experience, then join our team. As a Client Service Account Manager - Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strive to achieve 100% client...


  • Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking to develop your experience in Client Account Services while performing advanced/complex customer onboarding activities? Then this is the team for you! **Job responsibilities** - Develops on-boarding strategies for major implementations aligning priorities appropriately in order to meet deadlines - Manages end-to-end...


  • Bournemouth, Dorset, United Kingdom Dovetail Recruitment Ltd Full time

    Management of client trade spend, ensuring all trade invoices are documented Management of trade sales reports with trends and gap analysis Provide the salesforce with: Gap analysis Minimum 1 years’ experience within FMCG Experience of working in a faced paced commercial environment Good standard of general education, including Maths and...


  • Bournemouth, Dorset, United Kingdom Dovetail Recruitment Ltd Full time

    Management of client trade spend, ensuring all trade invoices are documented Management of trade sales reports with trends and gap analysis Provide the salesforce with: Gap analysis Minimum 1 years’ experience within FMCG Experience of working in a faced paced commercial environment Good standard of general education, including Maths and...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    **Job responsibilities** - Project manage end-to-end account activities including fund launches, closures, mergers, and remediations - Manage the end to end market account opening process for clients across segregated and segregated documentation markets and provide guidance to clients on market entry requirements - Identify and execute process improvements...

  • Account Manager

    1 week ago


    Bournemouth, Dorset, United Kingdom Glenigan Full time

    We’re looking for an Account Manager to join our team on a hybrid basis; with a combination of home and office-based working. Your aim is to grow your assigned client base renewal rate through driving user engagement with Glenigan. Grow your assigned client base renewal rate through driving user engagement with Glenigan Successfully negotiate annual...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you looking for a leadership role within Client Account Services where you will lead a client facing team of Service Delivery Associates? Then this is the role for you. As the Client Operations Manager within Client Account Services team, you will lead a client facing team of Service Delivery Associates whose core responsibilities include managing...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you looking for a role where you will be building trusting professional relationships and connecting with both external and internal clients? Then join our team! As a Client Account Services - Senior Associate in the Service Delivery Team, you will be managing advanced client onboarding, guiding clients through market entry requirements to enable...

  • Account Manager

    5 days ago


    Bournemouth, Dorset, United Kingdom OLIVER Full time

    Welcome to Oliver Agency, where creativity meets innovation, and every idea has the potential to transform the landscape of marketing. As a leading force in the industry, we're on the lookout for passionate individuals who are ready to deliver some of the most creative projects, push boundaries, challenge the status quo, and drive unparalleled results for...


  • Bournemouth, Dorset, United Kingdom OLIVER Full time

    Welcome to Oliver Agency, where creativity meets innovation, and every idea has the potential to transform the landscape of marketing. 2024 and beyond means that we are hiring! As a leading force in the industry, we're on the lookout for passionate individuals who are ready to deliver some of the most creative projects, push boundaries, challenge the...

  • Sales Account Manager

    1 month ago


    Bournemouth, Dorset, United Kingdom Edify Group Full time

    Join Our Team as a Sales Account Manager! Are you a dynamic, results-driven individual with a passion for sales and customer satisfaction? Do you thrive in a fast-paced environment where your efforts are rewarded and your potential is limitless? If so, we have the perfect opportunity for you! About Us: We're not just a company; we're a team, and...

  • Accounts Senior

    1 week ago


    Bournemouth, Dorset, United Kingdom CMA Recruitment Group Full time

    CMA are working with a local, independent firm of accountants based in Bournemouth that are looking to add to their small friendly team, this role offers the opportunity to work on a varied portfolio of SME clients, providing accounting services and business advice alongside the opportunity to continue to develop your career with a path to Management should...


  • Bournemouth, Dorset, United Kingdom Oliver UK Group Full time

    Account Director, Senior Account Director Apply Now Account Director, Senior Account Director at OLIVER Bournemouth, United Kingdom Welcome to Oliver Agency, where creativity meets innovation, and every idea has the potential to transform the landscape of marketing. As a leading force in the industry, we're on the lookout for passionate individuals who...

  • Accounting Supervisor

    2 weeks ago


    Bournemouth, Dorset, United Kingdom CMA Recruitment Group Full time

    CMA Recruitment Group is working in partnership with a PE backed services business in Woking to recruit a forward thinking and adaptable Management Accountant. What will the Management Accountant role involve? Preparation of accurate and timely financial and management reports. Annual and Interim audit preparation, audit requests and statutory...


  • Bournemouth, Dorset, United Kingdom JPMorgan Chase & Co. Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description If you are looking to lead a dynamic team in the Payments Solutions Centre, this role is for you. As a Client Service Manager - Senior Associate in the Payment Solutions Center, you will be responsible for leading a team within our...