CRM Manager
4 weeks ago
Werelooking for a proactive peoplefocused CRM Manager to join ourMarketing and Growth team. Youll be responsible for optimising andembedding the CRM into the business day to dayfunctions.
How youll makea differenceYoull own the process andmanagement of our CRM system ensuring all users maintain dataintegrity and use the system for client engagement lead nurturingand pipeline development.. Youll be as comfortable with engagingwith our team as you will be understanding CRM system requirements.Were a rapidly growing business and this role is imperative to oursuccess.
Youwill:- Develop andimplement CRM strategies and best practices to increase customerloyalty and retention such as loyalty programmes referral schemesfeedback surveys and personalisedoffers
- Were hiring aClient Experience Manager and you will work closely with them tomeasure and track our client experiences and service qualitylevels
- Manage and overseethe CRM system and ensure its optimal performance and functionalitysuch as data quality performance security integration automationand reporting
- Analysecustomer data and insights to identify opportunities forimprovement and growth such as customer segmentation behaviourpatterns preferences andneeds
- Optimise andautomate processes and ensure consistency across thebusiness
- Provide a go totraining guide and materials for the widerteam
- Monitor and report onthe effectiveness of CRM initiatives and provide recommendationsfor enhancement such as key performance indicators metrics andfeedbackanalysis
- Collaborate withinternal and external stakeholders to ensure alignment of CRMobjectives and expectations such as sales marketing service financeand legal teams as well as vendors partners andconsultants
- Providetraining and support to CRM users and resolve any issues or queriessuch as user manuals workshops webinars FAQs andtroubleshooting
- You have 5 yearsexperience optimising and embedding CRMs (experience with Dynamicsis preferred).
- You are able to buildworkflows logic and tests within the CRM.
- Youareable to monitor data pipelines UX and customerjourneys.
- You are able to present to encourageand train people to use CRM.
- Youre passionateabout data and analytics.
- Youreresultsorientated and like to think outside thebox.
- Youre techsavvy and have experience withinthe Microsoft ecosystem.
We know youhave a lot to offer which is why we want to give you the freedom tothrive no matter who you are or what your background is. You willhave every opportunity to use your creativity in how you approachyour work and the support to innovate.
Inclusiondiversity and talent development are a fundamental aspect of who weare and we welcome applications from candidates who share andchampion these values. You will play an integral part in helping tomake BKL a great place to work with a sense of belonging foreveryone.
High challenge highsupportIf you enjoy problemsolving and afastchanging environment you will thrive in thisrole.
As in all BKL roles you will be able totake a flexible approach: balancing independent work with teamworkand remote working with time in the office withcolleagues.
You can get an insight into life atBKL on this page or by browsing our socialmedia.
Were proud to be one of the few CertifiedB Corporations in the accountancy sector. In joining us youllbecome part of a business thats committed to balancing profit andpurpose.
Take your NextStepIf this sounds like the role for you andBKL sounds like the place for you wed be delighted to talk with youabout the career you could build here. That begins with anapplication via our jobs portal...
Partof how well get to know you and make sure wed work well together isaptitude & psychometric testing during our selectionprocess.
The start date of this role is as soonas possible... so were ready when you are
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