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Sr Customer Success Manager
4 months ago
At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.
The Dataiku Sr Customer Success Manager is responsible for serving a portfolio of large enterprise accounts. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Sr Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.
In this role, you'll help the team:
Actively serve a portfolio of assigned accounts, including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing, and technology Gain an understanding of clients’ desired business outcomes, and use cases and help a large number of licensed users achieve these goals via Dataiku's Product & Services Help clients translate the business use cases they’re trying to crack into data analytics and data science solutions Partner with Dataiku Implementation Managers, Field Engineers, and Data Scientists to ensure successful deployment and engagement with Dataiku Guide customer organizations on how to leverage Dataiku to implement data projects from design to production - driving adoption and value realization Implement customer engagement strategies, including consistent Executive / Quarterly Business Reviews Leverage Customer Health analytics to identify customer expansion opportunities & churn risks Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources Collaborate with Marketing to grow library of customer testimonials Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team Stay current customers on Dataiku’s products, competitive landscape & data science trends Embrace & contribute to Customer Success team methodologiesYou may be a good fit for the role if you have:
Passion for serving large organizations and the use of data and AI Comfort establishing credibility with key customer decision makers, champions & influencers Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts, and IT Validated results in a prior role 5+ years of prior account management, customer success, and consulting experience, preferably within enterprise software or data science Ability to travel up to 40% of the timeExpected Outcomes:
Increased depth & breadth of product adoption across customer accounts Identification of additional revenue opportunities for the Dataiku Sales team High revenue retention with limited churn & downsells Verifiable customer proof points, references, and case studies across customer portfolio High NPS & Customer Satisfaction score What are you waiting for At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku And if you’d like to learn even more about working here, you can visit our . Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: