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Induction and Training Facilitator

3 months ago

Bridgwater, United Kingdom G4S Full time

Induction and Training Facilitators will be responsible for the delivery of the HPC Project Introduction and HPC Temporary Worker Induction. The role will be customer facing and also responsible for administrative activities relating to the day to day running of the Hinkley Point C Induction Centre.

The development of a centralised Site Induction Centre is new to EDF Energy and will require careful and detailed management. The intention is to mirror good practice (this model was used to good effect by Olympics 2012), by bringing together a multitude of different processes and coordinating them efficiently to ensure a swift transition to the Hinkley Point C site.

Employed by G4S, the Induction and Training Facilitators will join the existing Induction Team at our modern Induction Centre located in Bridgwater, Somerset.  Often working on their own initiative and liaising with internal and external stakeholders, a proactive and fastidious approach to work is essential.  Customer focus is key to the successful operation of the team, so the role holder will need to display excellent customer service skills.  Proficiency in IT and administration is essential.

Location:  Bridgwater, Somerset, TA6 4FJ

Reporting relationships: 

  • Induction Coordinator
  • Deputy On Boarding Operations Lead
  • On Boarding Operations Lead

Pay: £16.88 per hour (£35,206.89 per annum)

Weekly Hours: 40 hours per week 

Remuneration package:  Permanent contract, 224 hours (28 days per annum inclusive of bank holidays), G4S National Pension Scheme, G4S National Company Sick Pay Scheme, Dell, Vodafone and O2 discounts, National Discount Scheme, Aviva car, home and travel insurance discount, Health Saturday Fund (health cash plan for you and your family). Annual Leave Purchase Scheme (upon completion of one years’ continuous service)

Key Responsibilities

  • To deliver the HPC Project Introduction and Temporary Worker Introduction to new starters and individuals coming back onto the project
  • To ensure that the sessions meet the required learning objectives and aims as set out by Project Training, to be delivered to a high standard in accordance with the agreed Project Training documentation
  • To complete administrative tasks relating to the organising and running of the HPC Project Introduction and Temporary Worker Introduction
  • Assisting with the management of shared mailboxes, providing answers to questions from Induction attendees and Onboarding Teams
  • To be one the first points of contact for individuals attending the Project Introduction and Temporary Worker Induction. This will be in person, over the phone and responding to emails
  • Assist and support the Inductees throughout the training sessions
  • Ensure any concerns relating to the learning or behaviours of induction attendees are escalated appropriately
  • Conduct Drug & Alcohol Testing – full in-house training provided 
  • Communicate the process and expectations for the running of the day
  • Efficiently and effectively update and maintain data in the Workforce Information Management System (internal onboarding system)
  • Effective communication with all key stakeholders (, Access Control, Contractors, Onboarding Teams etc) 
  • Maintain customer focus and seek to resolve any challenges that arise with Inductees harmoniously 
  • Maintain strict confidentiality at all times
  • Other tasks as allocated by Management

Skills and Competencies

  • Excellent customer service skills
  • Confidence in delivering presentations/training to groups of people
  • IT skills are essential, must have prior experience in MS office applications and preferably SAP or similar products
  • Strong administration background
  • Good organisational skills – Flexible, organised, methodical
  • Ability to work under pressure and manage a busy schedule 
  • Excellent time management
  • Ability to work independently and be proactive
  • Flexible approach with the ability to multi-task and work on own initiative
  • Discretion - Confidentiality when dealing with personal information

Profile

Educational Requirements/Qualifications

  • A recognised teaching certification at L3 Delivery in Training, L3 Award in Education and Training (PTLLS) or above is desirable.

Preferred Experience

  • Experience working within a busy and fast-paced customer service environment
  • Experience delivering presentations or training to groups of individuals is desirable 

Personal Qualities

  • Highest levels of integrity, respectfulness and professionalism required at all times
  • Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interest
  • An engaging and proactive ‘can do’ attitude where successes and failures are shared
  • Providing clear expectations on what support we can give, ensuring we are following through with any agreed action
  • Listen and communicate effectively
  • Ability to communicate with all members of the team including Supervisors and Management
  • Team player

Specific Occupational Requirements 

  • Able to produce a five year verifiable work history 
  • Flexible working arrangements (this could include but not limited to job rotation and a requirement for overtime as well as the possibility for Saturday working during peak periods)

Please ensure you attach a CV and Covering Letter to your application