Assistant Service Manager
3 weeks ago
Job summary
The Rehabilitation and Therapies Directorate at Royal Brompton and Harefield Hospitals is part of the heart, lung and critical care clinical group at Guys and St Thomas' NHS Foundation Trust. There are 6 integrated therapy teams and include physiotherapists, occupational therapists, dietitians, psychologists, speech and language therapists, nurses and exercise physiologists all working collaboratively across the patient pathways. The post holder will support the Service Manager in the effective delivery of the service in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The DSM will be responsible for the day to-day running of the service and lead on delivery against all key performance areas including finance, access targets and productivity, as well as improvement projects and service developments. The DSM will provide line management for a busy administrative team, and support management of clinicians and smoking practitioners. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, attention to detail and the ability to work well within alarge multidisciplinary team.
Main duties of the job
Main duties of the job
Support the Clinical Leads and Service Managers in managing various sections of service; this will require working autonomously to understanding & drive operating targets, budget controls, and relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem solve all day to day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators. Plan and organise the relevant administrators within the department, setting the goals of the team in order to fit in with the demands of the consultants' timetables. Exercise delegated authority on behalf of the Service Managers to resolve day-to-day management issues within the service. Responding to PALS queries and patient concerns.Please see the attached Job description for full duties and responsibilities of the role.
About us
In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care.
Job description
Job responsibilities
Please see Job Description and Person Specification for full information on the duties and responsibilities of the role.
Person Specification
Qualifications
Essential
Educated to HNC/Equivalent Diploma/equivalent experience GCSE Maths & English Track record of significant continuous professional and management development
Previous experience
Essential
Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues Have significantly contributed to meeting operational objectives Experience of delivering Administrative and Clerical Services Track record of supporting the management of innovation and service improvements Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams
Desirable
Have significantly contributed to meeting strategic objectives
Skills/Knowledge/Ability
Essential
Leadership and influencing skills Strong verbal and written skills Highly motivated and ability to work independently Ability to respond to changing demands
Desirable
Financial management and analysis skills-
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