IT Services Assistant

2 weeks ago

London, United Kingdom Lewis Silkin LLP Full time

Term:
- Permanent- Working hours:
- Full-time- Reports to:
- Head of IT- Department:
- IT Department- Location:
- London- The firmLewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities.

With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses.

Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our ‘I-CUE’). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work.
- The departmentThe IT Services Assistant role will assist with a number of essential operations of the IT team to deliver excellent customer service. The roles main tasks will be around creation of new joiners including hardware provisioning, processing leavers and credential changes, they will work across the whole team on various tasks, projects and regular processes as required.

This varied role will require flexibility, quick learning, creativity with self-motivation, an interest in IT technologies, an inquisitive nature and customer service skills are essential to enhance and develop this role. Training will be available where required.
- Responsibilities- The creation of new joiners in a timely manner including testing access to enhance the on-boarding process.
- Responsible for processing leavers and ensuring access to systems is proactively managed.
- Managing hardware assets as part of the new joiner and leaver process.
- Assisting helpdesk with overflow work from our helpdesk ticketing system where required for the smooth delivery of the service.
- Assisting the team in hardware and software upgrades and rollouts often out of hours or at weekends.

**Desired Skills**
- Proficient in Microsoft Office and Windows technologies.
- Ability to troubleshoot common hardware/software issues.
- Ability to meet deadlines and adjust to changing priorities.
- Ability to quickly gain new skills and knowledge when faced with new challenges.
- Attention to detail is key in this role for the smooth running of the service.
- Excellent verbal and written communication skills.
- Open to asking questions and obtaining information in order to deliver the responsibilities of the role.
- Working as part of a team to assist in delivering the IT service.
- Flexibility and willingness to work out of hours when required and at short notice.
- Additional informationAt Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to finding the right person for this role and are open to discussing flexible working patterns and office location.

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