Patient Access Navigator

4 weeks ago


Bath, United Kingdom Royal United Hospitals Bath NHS Foundation Trust Full time

Job summary

This is an exciting opportunity to progress the Health Inequalities agenda within the Trust, delivering a digital inclusion pilot and implementing interventions that address inequalities in access, care and outcomes, creating sustainable change for patients. The Patient Access Navigator ( Digital Inclusion) is a new post with the specific purpose to support those patients more likely to experience blocks to how they access or experience care. The aim of the role is to provide equitable access to care for all our patients and advancing the NHS Digital Inclusion strategy.

Main duties of the job

The role requires someone with exceptional organisational skills who can also demonstrate great communication, analytical, interpersonal and networking skills. A caring and sensitive attitude is essential as you will be communicating with patients, their families and carers.

The post holder will work closely with colleagues across the Trust to identify opportunities for improving patients' access to care and their experience and with our community partners to maximise opportunities to reach community groups and design coordinated strategies.

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job description

Job responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualifications

Essential

Educated to diploma level or equivalent level of experience in health and social care

Experience

Essential

Proven experience of working with resilience with people who have care or support needs. Excellent interpersonal skills, which can be tailored to meet the needs of different audiences.

Desirable

Recent experience within the NHS which has provided broad understanding of how the NHS operates Experience of working with a high degree of independence and managing own time

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