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Receptionist - Upper Eden Medical Practice

3 months ago

Kirkby Stephen, United Kingdom Cumbria Health Full time

Job summary

We are looking for an enthusiastic Receptionist to join ourestablished team here at Upper Eden Medical Practice, part time, working 25 hours per week .

The role is ideal for someone who is reliable, flexible, ateam player and enjoys working with the public. We require our reception teamto work with autonomy and a high degree of confidentiality, sensitivity,discretion, empathy and tact.

You'll be working as part of our reception team, and will contribute to delivering high-quality support forpatients. We pride ourselves on being responsive, understanding, and doing thebest that we can to address the needs of our patients, and are looking forsomeone like-minded to join us. We're caring, inclusive, and a great bunch towork with.

This position is 25 hours per week.

Closing Date: 05 JULY 2024

Main duties of the job

Your main duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking appointments, processing of information (electronic andhard copy), assisting patients as required, answering the phones, administeringrepeat prescriptions, data entry, equipment checks, liaison withmulti-disciplinary teams and general everyday administration duties.

You will be the centralpoint of contact for patients and we need someone who can provide generalassistance to the Practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.

About us

Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Job description

Job responsibilities

Warm, efficient and always professional, you will thrive in a role where no one day is the same. From welcoming patients, to dealing with face to face and telephone enquiries, our Receptionists are at the heart of every patients journey at Upper Eden Medical Practice, providing 5* service to both our valued patients and employees.

About you:

You will have a passion for customer service, providing excellent administrative and personal support to everyone who walks through Upper Eden Medical Practice. Excellent communication skills, to help build those all-important and respected relationships with wider teams, and patients. Proactive and forward thinking, with a passion for continued learning. IT savvy We use a varied range of IT software. A working ethic aligned to our core values as a group: Clinically Focused, One Team, Responsive and High Standards.

Thislist of duties and responsibilities, which follows, represents the broad rangeof tasks which may be required to be undertaken either routinely orperiodically. This list is notexhaustive and the role may include additional duties which are not listed here.

1. Tobe the first point of contact for patients arriving at the GP surgeries.

2. Processingconfidential patient information to pass to Clinicians

3.Contactingpatients with appointment times.

4.Keepinga watchful eye on patients waiting to be seen and in the case of worseningsymptoms, alerting a relevant professional.

5. AlertingEmergency Services in the event of an emergency and/or gain help fromwithin the department.

6.Gainan understanding of coordinating workload to capacity.

7. Carryingout equipment checks and reporting issues to the Supervisor.

8. To workautonomously, managing own workload effectively referring to line manager whennecessary.

9. To adhere to all CUMBRIA HEALTH Policiesand Procedures

10. Participate and ensure own on-goingdevelopment

11. To maintain a high level of confidentialityand comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a mannerwhich ensures confidentiality and security

12. Undertake any other activities deemedappropriate and necessary by the organisation.

Person Specification

Qualifications

Essential

GCSE English and Maths (or equivalent)

Desirable

ECDL or equivalent NVQ Business Administration

Knowledge and skills

Essential

Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality Intermediate computer skills

Personal Circumstances

Essential

Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a sometimes busy and demanding environment

Experience

Essential

Intermediate computer skills

Desirable

Previous experience working within the NHS. Previous experience in a similar role.

Other requirements

Essential

Willingness to undertake further training