Mortgage Associate

Customer Service Officer - Mortgage Associate
Starting salary: £23,205 
Hybrid - Hamilton

At HSBC Mortgages we are currently looking for those who have a passion for helping customer and strive to provide a superior service.
This is a full-time role. Mortgage and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you

You will play a key role in our department having the right conversations to fully understand customer needs. It’s all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services. Answering calls from our customers with a variety of queries about their mortgage journey, this could be starting out on the property ladder or adding to an existing mortgage.

As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.

What will I be doing?
• Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships
• Adhere to call processes, procedures and guidelines
• Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
• The role holder will be responsible for delivering operational key performance metrics
• Bringing a good sense of fun and humour to the role is essential too
Our Mortgage team are open between 8am and 9pm*, Monday to Saturday and Sunday 9am to 6pm. There is ample onsite parking. Due to COVID19 our opening hours are currently 8am-8pm Monday to Saturday and Sunday 9am to 5pm this is being reviewed regularly.

Knowledge & Experience

No formal qualifications are required for the role. We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.

The role holder should have following skills and experience:
• Ability to work in fast-paced environment
• Excellent communication skills
• Effective problem solving ability 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our