Stakeholder Liaison Officer

2 weeks ago


Trafford, United Kingdom L&Q Full time

Title : Stakeholder Liaison Officer

Contract Type: 6 months fixed term, acting up, secondment opportunity Full time 35 hours

Location: West Ham Lane, Stratford London or Sale Point, Greater Manchester

Persona: Agile Working (Office and homeworking combination)

Salary: Starting from £29,568 London based or £25,530 regionally

Closing date: 23rd May 2024 at 11pm

Role style="margin-top: 0cm;"> Previous applicants need not reapply.

THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&Q GROUP AND ITSSUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOTBE PROGRESSED.

Our Customer Resolution team within Direct Maintenance are looking for Customer Service specialists to join our team for the next 6 months in the role of Stakeholder Liaison Officer. This is a new role and an exciting opportunity to make a positive impact on L&Q’s residents lives. The Stakeholder Liaison officers report directly to the Head of Customer Resolution and work alongside the Customer Liaison Officers in the heart of the Maintenance Services team resolving complaints, queries and issues on a daily basis.

The Stakeholder Liaison Officers are the primary point of contact for managing communications between external stakeholders, such as MPs and councillors and the in-house maintenance and housing teams. They are accountable for responses to written and verbal enquiries and will liaise between in-house teams to formulate responses and get to the heart of queries. Excellent written and verbal communication skills are needed in this position.

You will have good organisation and prioritisation skills and will ensure that relevant responses are sent within the required timeframes. Ensuring feedback and progress updates are delivered timely and efficiently and that open complaints are closed down with a satisfactory outcome.

To be considered for this position candidates will be able to demonstrate:

· Experience working within a similar role with the Social Housing environment

· Excellent communication skills

· Good knowledge of MS packages

· Customer service experience and creating a positive impact

· Exceptional organisational, planning and administrative skills

· Experience managing a wide range of stakeholders

· Understanding of the ombudsman code

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.



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