Account Manager | THG Studios

3 months ago

Manchester, United Kingdom THG Full time

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity. 

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

About THG Studios

THG Studios is the creative powerhouse within THG Ingenuity. With over 400 creatives delivering world-class campaigns for brands such as Disney, Campari, MyProtein, Lookfantastic.com, ASDA, Gilette, Nestle, Illamasqua, Coggles and ESPA - we are Europe’s biggest and most impressive creative studio. Spanning across 11.5 acres in the creative heart of the North, Manchester, we are home to 15 specially designed studio spaces, dedicated to video, photography, interiors, social, campaign and even boasting a state of the art food & drink content production facility. And that’s just the tip of the iceberg THG Studios has everything a brand needs to grow and flourish, and with that comes career opportunities across strategy, client services, creative, packaging, production and operations. So, if you’re looking for the next step in your career, live & breathe creative and want to be part of something truly special… there’s a role for you in our studio.

About The Team

Our THG Studios client services team works across a wide range of commercial clients from large FMCG brands, travel, entertainment and fashion. The team provides support across a wide range of media including lifestyle and packaging design and shoots, social media output and a range of other digital and physical media. Working as part of a wider team including designers, artworkers, project managers, producers and strategy, the team ensures that the clients requirements and vision are realised. The team also work closely with our new business function throughout the onboarding process and then into exploring growth opportunities as relationships develop.

Main Duties & Responsibilities

Ensure exceptional service is delivered to our Client at all times through excellent communication, developing a true understanding of their company and brand, and developing an ability to think on their behalf when working with internal teams.Conduct face-to-face meetings where possible and have excellent presentation skills and the ability to think on your feet when challenged (not what we’ve done, but why we’ve done it).Continuous review of market trends and insight relevant to the Clients industry and market and ensue you are fully up to date and informed with trends. Plus always actively looking for ways to expand our service offering and further develop the commercialisation of the Client.Management of the Client briefing process, attending and leading meeting to ensure briefs are interogated propertly to gain all of the information required by the internal teams. Schedule work through studio via Project Manager, keeping creative projects on brief and on track to ensure the delivery of excellent creative output on time and on budget every time which meets and exceeds Client expectation. 

Administration
 • Ability to produce timing plans, contact reports and estimates accurately without prompting
 • Works methodically to meet deadlines
 • Regularly reviews progress on tasks
 • Shows attention to detail and minimizes internal errors
 • Updated plans as briefings/timings change
 • Shows the ability to identify resource needed to achieve goals (i.e. pre-planning work in studio)

Communication 
 • Develop and lead relationships with client, account team and studio – approachable and professional
 • Provides rationale and objective reasoning rather than opinion to qualify work
 • Provides timely and constructive feedback to move projects forward
 • Shares information without prompting
 • Ability to present design adaptations with passion, and fill the client with confidence that they are in challenging but safe pair of hands
 • Gears style, dependent on who they’re talking to
 • Effectively negotiates with team members and clients to get best results

Business Development
 • On top of organic growth, active involvement in business growth (existing clients)

Accountability
 • Be the day to day driver behind design projects
 • Run projects from start to finish
 • Works on own initiative
 • Ability to manage up, where appropriate

Finance
 • Recognises how to maximise profit on a job by value pricing to client and reducing inefficiencies in the briefing process
 • Continuous invoicing of completed jobs and has a thorough understanding of the billing system
 • Maintains and upholds Company financial procedures
 • Deliver on financial targets

Skills & Experience

Teamwork 
 • Has a good working relationship with all internal departments
 • Keen to develop a sense of camaraderie in the team
 • Always volunteers to help with team objectives despite workload
 • Ability to mentor and time manage junior team members as well as their own workload

Overall Skills and Abilities
 • Has an impact far beyond the primary scope of the role
 • Displays initiative
 • Has a can-do attitude, even when dealing with complex assignments

Our Benefits

Competitive SalaryCompany Pension Scheme – Matching up to 4%25 Days Annual Leave plus Bank Holidays plus Birthday LeaveEnhanced Maternity and Paternity PolicyEnhanced Compassionate LeaveCycle to Work Scheme, Tech Scheme & More…Access to On-Site Doctor, Physio, Gym and ShopCommitment to Continued Learning and Development Through our Bespoke L&D OfferingExclusive Discounts off THG BrandsMany More...

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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