Neighbourhood Services Officer
2 weeks ago
Ocean Housing Ltd have an exciting opportunity within their Neighbourhood's Team.
We are looking to appoint a Neighbourhood Services Officer who can provide an efficient, effective and customer focused housing management service to the Company’s tenants and promote and facilitate the involvement of tenants in the management of their homes.
As part of your role you will have a geographical patch area where you will cover the following services:
- Estate and tenancy management
- Tenancy Checks
- Estate Inspections
- Grounds Maintenance and Communal cleaning Contract Monitoring
- Sign post to Relevant Support and Advice agencies
- Letting of properties (Garages as requested) as required
- Repairs logging
- Tenant consultation and participation
- Community development
- Liaison with supported housing staff (internal or external)
You will liaise with various external organisations and internal departments to maintain an excellent landlord/tenant relationship. It will in addition be your responsibility to manage anti-social behaviour and neighbour disputes and take appropriate action in conjunction with other agencies.
You will be educated to A Level Grade A-C or equivalent level 3 qualification. It is essential that you have experience of social housing management, dealing with clients in stressful situations and delivering face to face customer service.
You will have good administrative and organisational skills and have experience of effectively dealing with difficult and challenging situations along with demonstrating patience, diplomacy and having the ability to show empathy for customers whilst balancing the needs of the business.
The role requires you to be able to transport yourself to various locations and a Standard DBS check is required.
For further details please refer to the job description and person specification
In return, we offer you a range of benefits, including:
- 27 days annual leave per year (plus Banks)
- Health Cash Plan includes Dental and Optical
- Occupational Sick Pay at 3 month full pay and 3 month half pay
- 4% employer pension contribution including Death in Service Benefit
- Employee Assistance Programme (EAP)
We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Closing Date: Sunday 19th May 2024 at Midnight
Interviews to be held: Wednesday 29th May 2024 (face to face)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
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